Team Lead, SAP Managed Services

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Team Lead, SAP Managed Services based in Brazil.

In this role, you will lead a distributed SAP support team responsible for delivering high-quality managed services across mission-critical enterprise environments. You will combine hands-on SAP expertise with strong leadership skills to guide troubleshooting, issue resolution, and continuous improvement across complex systems. The position sits at the intersection of technical depth and people management, requiring you to mentor engineers while also contributing directly to problem-solving and solution delivery. You will work closely with global clients, ensuring stable SAP operations and exceptional service quality across multiple modules and landscapes. The environment is fast-paced, highly collaborative, and focused on operational excellence and customer success. This is an opportunity to shape both team performance and the delivery standards of enterprise SAP support at scale.

In this role, you will lead and develop a SAP Managed Services team while ensuring high-quality delivery of application support across global clients, balancing technical execution with people leadership and operational oversight:

• Lead, mentor, and grow a team of SAP support engineers, ensuring performance, engagement, and technical excellence.
• Oversee incident resolution and troubleshooting across SAP modules, ensuring timely and effective solutions for complex issues.
• Drive service delivery quality, ensuring alignment with SLAs, client expectations, and internal performance targets.
• Collaborate with customers and internal stakeholders to understand requirements, manage expectations, and support business continuity.
• Contribute directly to root cause analysis, break-fix development, and continuous improvement of SAP systems and processes.
• Support hiring, team structure design, and capability development to scale SAP managed services delivery.
• Participate in cross-functional coordination across sales, onboarding, and support functions to ensure seamless client experience.

Requirements

This role requires strong SAP technical expertise combined with proven leadership experience in managed services or enterprise support environments:

• 10+ years of SAP support experience, with deep expertise in multiple SAP ERP modules (e.g., Finance, Logistics, or related areas).
• 5+ years of experience leading SAP AMS or support teams, including managing engineers in complex enterprise environments.
• Strong hands-on experience with SAP ECC / SAP R/3 environments, including configuration, troubleshooting, and lifecycle support.
• Solid understanding of SAP architecture, integration, maintenance, and system performance optimization.
• Proven ability to resolve complex, multi-module technical issues through structured troubleshooting.
• Strong leadership and coaching skills, with experience building high-performing, distributed teams.
• Excellent communication skills in English and Portuguese, with the ability to engage confidently with clients and stakeholders.
• Experience with ITIL/ITSM frameworks and structured support delivery processes is highly desirable.

Benefits

• Competitive compensation aligned with senior leadership responsibilities.
• Fully remote work within Brazil, offering flexibility and autonomy.
• Opportunity to lead enterprise-scale SAP environments supporting global customers.
• Exposure to complex, mission-critical systems and continuous professional development.
• Collaborative, global work culture with strong focus on knowledge sharing and growth.
• Career advancement opportunities in a rapidly scaling managed services organization.
• Inclusive and values-driven environment emphasizing trust, accountability, and client success.