Team Lead, Technical Operations

About the Role:

Team Lead Technical Operations plays an integral role in the future growth and development of the firm by ensuring secure, efficient, and effective utilization of technology. The role will be approximately 75% Operations Management and 25% Cloud Support with specific areas of responsibility including, but not limited to the following: 

• Build operation excellence experience in the company
• Be the owner of technical operations in a SaaS business environment 
• Coordinate with managed сloud provider to ensure appropriate measures are taken for strong cybersecurity, disaster recovery and compliance 
• Coordinate with systems and technology vendors and act as an in-house point of contact 
• Other Responsibilities: 
• Promote efficient, open and positive communication with internal staff 
• Facilitate technology integrations, including data conversion, implementation and training, for occasional acquisitions of outside advisory practices

What you’ll need for this position:

• 5+ years of experience in the TechOps environment
• 2+ years of experience in a delivery background as Operations Lead, Service Delivery Lead, Delivery Lead, Service Desk Team Leader or similar
• 5+ years of experience working with Linux, and Windows systems
• Understanding and knowledge of Kubernetes
• Strong understanding and knowledge of cloud infrastructure components such as AWS (EC2, EKS, RDS, Opensearch, S3, Storage, Route53 and network appliances
• Strong understanding of Infrastructure as a Code approach (Terraform preferred)
• Good understanding of the Software Development Lifecycle
• Good understanding of microservice architecture
• Good experience in Monitoring k8s clusters, APM, services, and infrastructure located in AWS (NewRelic)
• Ability to create automation tools in Python, Bash, and Powershell
• Familiarity with Continuous Delivery tools used with microservices
• Hands-on experience architecting and securing cloud networking such as VPC peering, Transit Gateways, subnet, and security groups (nice to have)
• Working knowledge of Jenkins, GitLab, or alternative Continuous Integration systems
• Understanding of Active Directory, DNS, and Domain (nice to have)
• Coding experience. Identify pain points and inefficiencies to improve productivity and set us up for future growth
• Develop, streamline, document, and implement workflows, dialogues and procedures through technology utilization to improve efficiency and ensure consistency across the firm
• Ensure accuracy of system data and settings through regular maintenance and audits
• Facilitate accurate and timely reporting through efficient use of the firm’s technology 
• Provide ongoing technology training to staff and help resolve any technological issues 

Who We’re Looking For:

• A proactive, self-motivated learner who sees engineering as not just a job, but a way of looking at the world 
• A willing and clear communicator who can think big and in new directions, solving each problem that arises
• Takes the long view, anticipating problems at the earliest stages of development
• Flexible and agile in the face of change; welcome it, work with it
• Takes ownership of what we commit to, sees it through to the end

Our Benefits:

• 🏥 Private medical insurance 
• ❤️ Group life insurance
• 🏦 Contributions to your Kafeteria MyBenefit account
• 🧘 nilo.health, mental health and wellbeing support
• 📚 Professional development support
• 🥳 Employee referral and employee-of-the-month programs
• 🖥 Home internet allowance
• 🏡 Flexible working arrangements available based on role and location
• 🥪 Free lunch on Tuesdays, snacks, and drinks in the office
• 🚗 Free parking