Technical Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Account Manager based in Canada.

This is an exciting opportunity to join a fast-growing, remote-first technology environment focused on helping enterprise organizations modernize and scale their digital operations. In this highly strategic customer-facing role, you will act as a trusted technical advisor for major enterprise accounts, guiding customers through complex adoption journeys and helping them maximize business value from advanced orchestration and AI-driven solutions. Working at the intersection of cloud architecture, distributed systems, and emerging AI technologies, you will collaborate with cross-functional teams to solve complex challenges, drive platform adoption, and influence long-term customer success. This role is ideal for professionals who enjoy combining deep technical expertise with relationship building, strategic consulting, and hands-on problem solving in a highly collaborative environment.

• Serve as a trusted technical advisor for strategic enterprise customers, supporting them throughout their adoption and growth journey.
• Lead technical discussions related to platform architecture, deployment strategies, scalability, and operational best practices.
• Develop and execute tailored technical adoption plans designed to maximize customer outcomes and long-term value realization.
• Provide hands-on guidance, onboarding support, and advisory services to both technical and business stakeholders.
• Advise customers on modern architectural approaches involving AI-enabled automation, large language models, intelligent workflows, retrieval systems, and cloud-native infrastructure.
• Conduct platform health assessments, proactively identify risks, and coordinate escalation management to ensure successful deployments.
• Build strong partnerships with internal teams including Customer Success, Product, Engineering, Consulting, Sales, and Support to drive customer success initiatives.
• Participate in strategic on-site engagements with customers to strengthen relationships and accelerate key initiatives.

Requirements

• Minimum of 3 years of experience as a Technical Account Manager, Solution Architect, Customer Success Engineer, or similar customer-facing technical role.
• Strong background in designing, deploying, and supporting large-scale distributed systems and mission-critical enterprise applications.
• Hands-on experience with Kubernetes at CKAD or CKA level, as well as cloud platforms such as AWS, Azure, Google Cloud, or OpenShift.
• Proficiency in at least one programming language such as Java, Python, C#, or similar, along with familiarity with enterprise application frameworks.
• Strong understanding of APIs, microservices architectures, event-driven systems, identity and access management, and observability practices.
• Exposure to modern AI technologies, including LLMs, retrieval-augmented generation (RAG), vector databases, AI agents, or GenAI frameworks.
• Knowledge of AI infrastructure considerations such as governance, security, latency optimization, reliability, and cost management.
• Excellent communication and stakeholder management skills, with the ability to explain complex technical concepts to both technical and business audiences.
• Proven ability to build trusted relationships with senior stakeholders and deliver strategic advisory services.
• Willingness to travel and spend time on-site with customers as required (up to approximately 30% during certain periods).
• Relevant certifications such as CKA, CKAD, AWS Certified Solutions Architect, or Azure Solutions Architect are considered a strong asset.
• Experience with enterprise automation, process orchestration, BPM, or RPA solutions is desirable.

Benefits

• Competitive compensation package with an annual target cash range of approximately CAD $159,400 to CAD $262,100, depending on experience, skills, and location.
• Equity participation opportunities through a virtual stock option program, where applicable.
• Fully remote and flexible work environment with home office support and co-working allowances.
• Flexible time off policies that promote work-life balance and employee wellbeing.
• Access to comprehensive healthcare and mental wellness programs.
• Retirement, pension, life insurance, and disability coverage where applicable.
• Annual learning and development budget to support certifications, courses, books, and professional growth initiatives.
• Company-sponsored team gatherings, international offsites, local meetups, and connection budgets to foster collaboration and community.
• Lifestyle and wellbeing benefits designed to support personal interests, family needs, and financial wellness.