Technical Account Manager - English speaking

Adjust is the mobile marketing analytics platform trusted by growth-driven marketers around the world, with solutions for measuring and optimizing campaigns and protecting user data. Adjust powers thousands of apps with built-in intelligence and automation, backed by responsive global customer support. 

Adjust is a subsidiary of AppLovin (Nasdaq: APP), a leading marketing software platform providing developers with a powerful, integrated set of solutions to solve their mission-critical functions like user acquisition, monetization and measurement.

Your role: 

As a Technical Account Manager for our EMEA region, you will be part of a team based in Berlin.  You will work closely with several teams such as Sales and Integration.  You are in charge of delivering an exceptional customer experience. This plays a major part in your goal of retaining clients and them being satisfied with the Adjust product. 

Your responsibilities: 

• Technical contact for your clients within Adjust
• Support your clients on how to best use the Adjust product and help them resolve any technical challenges
• Provide daily support and have regular check-in calls with your client base
• Provide tailored training to your clients
• Work with a global support team 

What you bring: 

• Know-how on how to manage client expectations (especially more advanced client inquiries) 
• Understanding of how to deal with clients quickly and effectively
• Exceptional written communication skills and a master at email communication
• Willingness to travel (when relevant again) 
• Knowledge of mobile or SaaS environment / ad-operations is beneficial
• Excellent communication skills in English, German would be plus

What’s in it for you:

• Opportunity to make an impact on the ad-tech industry working for a forward-thinking leader in the space
• International, diverse teams with a strong focus on transparency, feedback and fun
• Education budget for ongoing professional development & continuous learning
• Company onboarding program like no other, where you’ll learn the ins-and-outs of our product
• Flexible work from home policy and vacation policy 
• Childcare program (Berlin only), paid parental leave
• Additional private health insurance
• Company Pension Plan with 40% employer contribution
• Discounted Gym Membership with Urban Sports Club
• Free annual BVG transportation ticket (Berlin only)
• Wellbeing support with qualified therapists
• WFH program with remote online events (workouts, coffee chats, team events, games, etc.)
• Relocation package and visa assistance for you and your family

More details about our company culture and perks can be found on our career page.

Interested? Let's talk!