Technical Account Manager (USA - East Coast - Remote)

At Gurobi Optimization, we're on a mission!

A mission that focuses on mathematical optimization. We empower our customers to expand their use of mathematical optimization technology in order to make smarter decisions and solve some of the world's toughest and most impactful business problems. We're looking for passionate, dedicated, innovative game-changers to join our team and drive the future of Gurobi.

Think you have what it takes to be a Gurobian? Read on.... 

1. Are you always looking for ways to influence others and get them excited?

2. Do you like to work on technically challenging projects?

3. Do you like being part of a team and working collaboratively?

“If you have answered “yes” to these questions, please keep reading to hear more about an exciting new opportunity at Gurobi. 

As a Technical Account Manager (TAM) at Gurobi Optimization, your role involves guiding prospective customers in integrating mathematical optimization technology into enterprise-grade software solutions for our East Region of the Americas.

Technical Account Managers leverage their extensive technical product expertise and experience to provide advice on crucial implementation decisions and system architecture. The primary focus of this role is to ensure the efficient utilization of optimization technology, maximizing business value while considering cost-effectiveness and scalability. 

You will collaborate closely with our Account Managers, Experts Advisory and Support, Research and Development, and Marketing teams. This collaborative environment exposes our Technical Account Managers to various optimization applications and industries, facilitating continuous growth within this role. 

Effective communication skills are essential for Technical Account Managers who interact with diverse audiences, ranging from business decision-makers to technical domain experts. With an analytical mindset and a dedication to knowledge acquisition, Technical Account Managers aim to become trusted advisors throughout the customer engagement process. 

Personal interaction includes coaching and delivering tailored workshops, webinars, and hands-on training.

As a new Technical Account Manager at Gurobi, you will receive 6 months of extensive technical training and peer mentoring from our dedicated team. 

What you will be doing?

• Actively engage in calls and meetings with potential customers.
• Collaborate and oversee technical discussions in ongoing business opportunities.
• Provide in-depth architecture and sizing recommendations.
• Offer coaching and presentations in customized workshops, webinars, and hands-on training sessions.
• Assist prospective customers in constructing a compelling business case.
• Create materials to showcase product functionality and performance.
• Take the lead in internal initiatives to improve our processes, systems, and tools.
• Leverage your technical expertise as a subject matter expert within the team.
• Act as a dedicated team player within our global group, emphasizing mutual support and knowledge sharing as key priorities. 

What experience and qualifications should you have?

• Minimum 3-5 years of professional experience, including 3 years in optimization systems and data science. 
• A Master's degree in computer science, engineering, mathematics, or equivalent work experience. 
• Proficiency in both written and spoken English and Spanish. Additional languages, such as Portuguese, are considered a plus. 

What skills, abilities, and behaviors should you have?

• Demonstrates a strong problem-solving attitude and meticulous attention to detail.
• Possesses a high level of emotional intelligence, particularly in self-awareness, empathy, and self-motivation.
• Exhibits a robust mindset characterized by curiosity and a strong desire to learn continuously. 
• Capable of effectively bridging the gap between technical roles and business executives. 
• Comfortable collaborating cross-functionally with international teams.
• Finds satisfaction in operating from a home office within a remote work environment.
• Adaptable and willing to travel as needed based on the specified travel expectations.
• Able to participate in meetings scheduled across global time zones within reasonable expectations.
• Motivated and ambitious, dedicated to achieving assigned Objective Key Results (OKRs). 
• Committed to upholding the company's policies and procedures.

What other requirements should you have?

• Proficiency in at least 2 Gurobi API Languages (C, C++, Java, Python, C#, VB.NET).
• Basic knowledge of networking, web technologies, and engineering concepts. 
• Competency in using macOS and Microsoft 365.
• Willingness and ability to quickly learn and utilize Salesforce as needed.

Your Alignment with our Gurobi Core Values:

• Customer Focus: Verbal & written communication skills that bring clarity and build trust.
• Power of the Team: Motivated with a team-oriented mindset that aims to both inspire and be inspired by others. 
• Innovation: The courage to bring ideas forward and see yourself as an integral part of our global team.
• Dedication: Organized and agile, focusing on meeting professional objectives while promoting a healthy work/life balance.
• Integrity: Promise to uphold honesty as your compass and conduct all business practices with an ethical mindset and fiscal responsibility.