Technical Customer Care Specialist I (Dealertrack DMS AH)

Cox Enterprises

Technical Customer Care Specialist I (Dealertrack DMS AH)

Posted 12 Hours Ago

Be an Early Applicant

Hiring Remotely in KS USA

Remote or Hybrid

17-25 Hourly

Entry level

Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity

Empowering people today to build a better future for the next generation.

The Role

Provide remote technical support for Dealertrack DMS customers via phone and email. Troubleshoot product and system performance issues log cases in CRM meet SLA targets escalate as needed and collaborate with internal teams to resolve tickets while working flexible shifts within assigned hub commutable area.

Summary Generated by Built In

The Technical Customer Care Specialist I will manage a variety of interactions with clients via phone email and other methods of communication supporting the DMS technical call center.
This is a REMOTE role that is LOCATION SPECIFIC: The individual can work remotely but needs to be within a commutable distance (25 miles or less) to one of the following Cox Automotive hub locations:
6240 Sprint Pkwy
Overland Park KS
224 Valley Creek Blvd Suite 400
Exton PA
1 Howard St.
Burlington VT
6305 Peachtree Dunwoody Rd. Bldg. B
Atlanta GA
13693 S. 200 W
Draper UT
This is a fully remote position-must be able to work any shift during business hours currently Monday - Saturday 5AM - 6PM MDT (hours subject to change to meet business needs shifts may include fixed Saturday schedule).
Key Responsibilities

The Technical Customer Care Specialist will be responsible for routine customer questions relating to product usage as well as technical support issues relating to the Dealertrack family of products
Handle routine customer questions relating to product usage as well as technical support issues
Maintains expert-level knowledge of Dealertrack Solutions and Products
Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function
Accurately logs all customer information in the CRM customer ticketing system
Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure
Follow-up skills
Ability to handle and respond to multiple open issues
Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely
Ability to work required shifts both independently and within a team organization
Facilitate communication from Support Team to other departments as needed to complete Cases

Qualifications
Minimum-

High School Diploma/GED
Generally less than 2 years of experience
Ability to troubleshoot and document issues related to system performance and functionality.
Excellent communication skills (Verbal and Written)
Strong problem-solving/troubleshooting skills
Strong interpersonal skills and attention to detail
Ability to accommodate extended hours flexible work schedule and work overtime as needed including weekend hours
Ability to work independently as a team to deliver on individual and business goals

Preferred-

Displays strong dependability and reliability.
Ability to handle multiple competing priorities and deliver results in a fast-paced environment.
CRM case logging/Salesforce experience
Experience with interaction distribution systems such as Genesys Pure Cloud.
Automotive industry knowledge.

USD 16.59 - 24.86 per hour
Compensation:
Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge skills and abilities. Position may be eligible for additional compensation that may include commission (annual monthly etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave time off to vote jury duty leave volunteer time off military leave and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE including disability/vets

Skills Required

High School Diploma or GED
Generally less than 2 years of experience
Ability to troubleshoot and document issues related to system performance and functionality
Excellent verbal and written communication skills
Strong problem-solving and troubleshooting skills
Strong interpersonal skills and attention to detail
Ability to accommodate extended hours flexible schedule and work overtime including weekends
Ability to work independently and as part of a team multi-task and handle multiple open issues
Accurately log customer information in CRM/ticketing system
Maintain and develop technical knowledge of Dealertrack products and supporting platforms
Must be authorized to work in the United States without sponsorship
Displays strong dependability and reliability
Ability to handle multiple competing priorities in a fast-paced environment
CRM case logging / Salesforce experience
Experience with interaction distribution systems such as Genesys PureCloud
Automotive industry knowledge

What the Team is Saying

Cox Enterprises Compensation & Benefits Highlights

Retirement Support—The 401(k) includes a dollar-for-dollar match up to 6% of pay plus an additional fixed 2% company contribution with immediate vesting and auto-enrollment via Vanguard. Legacy cohorts may have different retirement arrangements but the enhanced match is emphasized as a current standard.
Healthcare Strength—Multiple medical options (Core PPO Premium PPO HDHP + HSA) and Kaiser in CA are available with in-network preventive care covered at 100% and openly published 2026 plan details and premiums. The program lineup extends to pharmacy dental vision telehealth and condition-specific supports.
Parental & Family Support—Eight weeks of paid parental leave fertility coverage via Progyny adoption assistance and childcare/backup care resources complement flexible PTO and paid time off for voting volunteering and jury duty. These benefits are positioned to support employees across family life stages.

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The Company

HQ: Atlanta GA

50000 Employees

Year Founded: 1898

What We Do

For well over a century Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898 our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries as well as in new ventures in agriculture cleantech digital media and more. As a privately-held family-owned business we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth amazing benefits and work-life balance at the forefront. Our mission our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.

Why Work With Us

At our core Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance live well and achieve your career goals even as they change over time.

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Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work but for those that can be performed remotely we offer flexibility.

Typical time on-site: Flexible