Technical Escalation Manager

Overview /

The Technical Escalation Manager will serve a key role in supporting Numerated’s lending platform. The position requires a wide array of technical competence and a strong ability to collaborate with others.

Essential Responsibilities /

• Serves as the development escalation point for the Technical Support team for advanced application questions/issues, data inconsistency issues, and DevOps related tasks
• Remediates database issues for customers
• Leads troubleshooting calls to mentor Technical Support Engineers
• Collaborates with the development, DevOps, Professional Services, Product and Project Management teams to prioritize bugs
• Bring a positive and empathetic attitude to the Technical Support team
• Escalates bugs or feature requests to product and development teams
• Autonomously works on projects and more complex assignments
• Mentors and trains new team members
• Proactively shares information and expertise with the support team, and larger Numerated team
• Builds relationships with other Numerators

Work Experience Requirements /

• 7+ years of support experience, preferably in a SaaS environment.
• 5+ years SQL experience
• 5+ years Linux experience
• 5+ years python experience
• APM experience 
• Strong sense of urgency