Technical Operations Manager

If you want to work on cutting edge technology with friendly, intelligent people in a highly collaborative environment, then Gradient AI is the right place for you. We are looking for a Technical Operations Manager to found and grow a team dedicated to maintaining our critical applications and infrastructure.  The ideal candidate will have experience defining a vision and strategy for operational excellence in a rapid growth environment. 

Gradient AI: 
 
Gradient AI is a fast-growing startup, bringing state-of-the-art Artificial Intelligence (AI) and Machine Learning (ML) solutions to the trillion-dollar insurance industry. Founded in 2018, we have recently raised $20M from top Insurtech investors to continue fueling our growth. Our software-as-a-service platform provides bias-free, data-driven insights, enabling insurance companies to profitably run their business and expand their offerings to underserved people and markets.  
 
How will you make an impact: 

• Establish and staff the technical operations team to support a rapidly growing business 
• Partner with DevOps team to deploy, maintain, and manage high-availability cloud application, database, and IT infrastructure according to best practices and industry standards
• Create tools for system health monitoring, SLA compliance, alerting/notification
• Define processes for incident management, escalation, and reporting
• Set up initial staff rotation to cover critical time periods 

Skills needed to succeed: 

• 5+ years of experience managing applications and IT infrastructure in AWS
• Ability to think long-term strategy while setting short-term goals
• Experience implementing effective monitoring and logging of SaaS cloud environments to ensure a secure and compliant infrastructure
• Effective communication across all functions and levels, including senior leadership, Engineering, DevOps, and Client Experience teams
• Demonstrated leadership skills with the ability to supervise, grow, and mentor team members 

What We Offer: 

• A fun, team-oriented startup culture. 
• Generous stock options - we all get to own a piece of what we're building. 
• Unlimited vacation days. 
• Flexible schedule that supports working from home. 
• Full benefits package including medical, dental, vision, 401k, and more.
• Ample opportunities to learn and take on new responsibilities. 

We are an equal opportunity employer. 
 
Chosen as a top place to work and best paying company by BuiltInBoston!