Technical Operations Manager

Who We’re Looking For:

FastSpring is currently seeking a skilled, self-motivated, and energetic Technical Operations Manager to join our small but nimble technology and security team. You are a confident self-starter, who is self-motivated and passionate about growing your career in internal software support and security at the enterprise level. You pride yourself on being a dynamic team player who has the drive to continuously learn, be comfortable being uncomfortable, and resolve to bounce back from setbacks. You understand that end-user downtime results in loss of productivity. 

This position will require a jack-of-all trades mentality.  Primary responsibilities include building and deploying laptops and solving end-user issues. Other tasks will go deep into automation and integration, supporting the mission-critical corporate information systems and communication platforms that “keep the lights on”. 

Responsibilities:

• Centrally manage and maintain employee laptops (Mac and PC) that FastSpring provides for corporate use, including security needs, for all tiers of support. 
• Manage the SaaS platforms and technologies that govern access and collaboration to our team.
• Deliver elegant, integrated solutions, utilizing automation and simplicity as much as possible. 
• Facilitating productivity by making incremental improvements to corporate information platforms and processes.
• Assisting with an annual enterprise-wide audit of software to assess redundancies and abandoned platforms leading to sunsetting technical debt.
• Leading the semiannual internal accounts audit, as required by auditors.
• Secondary role with PCI, SOC2, and BDO audits, with potentially an opportunity to own at least one in 2024.
• Data Loss Prevention (DLP) assessment.
• Co-leading the insourcing initiative, using JAMF and Microsoft Intune.
• Improving Jira for the Technical Operations use case.
• Assist on prompt delivery of security audits as required.
• Assist with planning and executing operational and strategic goals for FastSpring IT.
• Own and improve the onboarding experience and offboarding for our global workforce. 
• Secondary contact for on premise corporate technology, such as in office switches, firewalls, WAP's, TV's, etc.
• Occasional off-hours support as required.

Attributes for Exceptional Candidates:

• 5+ years of experience with managing Apple integrated infrastructure is required
• 2+ years of Microsoft ecosystem admin experience at the enterprise level, including, Active Directory, Office 365, and centralized end-point management.
• 2+ years of experience with managing G Workspace and Slack.
• Demonstration of key concepts of engineering standardization of end-point builds and software entitlements utilizing centralized solutions. Additional Okta exposure would be beneficial. 
• Curating and drafting purposeful end-user documentation for self-service help.
• Ensuring standardization for operating system updates and patches, AV consistency, and hardening of end-points.
• Understanding of life-cycle management of assets (TCO).
• Eastern time zone strongly preferred for enhanced global coverage.

Bonus Experience:

• Atlassian Stack: ID, Jira, Confluence.
• Sales Support Platforms (e.g. Salesforce)
• Customer Success Platforms (e.g. Gainsight)
• Enterprise level integrations: data flows and integrations (e.g. Zapier)
• Adobe products: managing and functionality 

Approximate salary range: $60,000 - $105,000