Technical Program Manager

Overview

Avalara is the worldwide leader in sales and use tax calculation. We are the first to admit it - sales tax calculation is not great. But revolutionising fundamental business processes - that's big time. And that is what we are doing every day, bringing technology to bear on arcane, tedious tasks that every business in the world must deal with.

As a Technical Program Manager at Avalara, you will be responsible for planning, executing, and overseeing technical programs within Information Technology that drive our success. You will collaborate closely with cross-functional teams, partners, and stakeholders to ensure program objectives are met within scope and timeline. It will be up to you to convert product vision and requirements into the finished product. This role is an excellent opportunity for an experienced individual looking to take their career to the next level in a fast-paced and dynamic environment.

Avalara is a global company with engineering centres across multiple locations in the world. We work in an open, supportive, collaborative environment that makes taxes and compliance less taxing to deal with. Despite our size, we maintain a startup culture focused on building great software and having the maximum impact on the world that we can have and having fun while doing it. Check us out. We would love to talk to you about what we are up to.

This role will be based out of our Durham, NC office. A hybrid work schedule is required (likely 3 days in the office, or as needed). Relocation assistance is available. C2C is NOT available for this role.

Responsibilities

Communication: Act as a bridge between technical teams, management, and other stakeholders. Provide regular program updates to senior managers and address their concerns. Manage and resolve risks, issues, and dependencies.

Program Planning and Strategy: Work with senior program managers to create program plans and strategies. Define the program's scope, objectives, and deliverables. Collaborate with stakeholders to maintain a multi-quarter delivery roadmap. Create and maintain comprehensive program reports.

Program Execution: Coordinate program activities, tasks, and resources, and remove obstacles. Monitor program progress and take corrective actions as needed. Ensure adherence to program timelines and processes.

Stakeholder Management: Keep key stakeholders informed about program progress. Build relationships with program and cross-functional teams to drive program goals. Work with stakeholders to ensure customer needs are met and facilitate communication.

Risk and Issue Management: Assess program execution and escalate risks in a timely manner. Track risks to closure to minimize their impact. Identify potential changes to initial assumptions and take proactive steps to mitigate risks.

Process Improvement: Identify and implement process improvements across project teams. Participate in quality improvement initiatives. Contribute to improving processes within the organisation.

Team Leadership: Lead and motivate cross-functional program teams. Cultivate a collaborative and innovative program culture. Mentor and guide team members when needed.

Methodology: Apply the organization's Software Development Life Cycle framework to the program. Maintain standard program documents, such as status updates, program charter, roadmaps, and checklists.

Qualifications

• Bachelor's degree in a relevant field (e.g. Computer Science, Engineering).
• Minimum 5 or more years of technical project / program management experience in a software, SaaS or systems development environment - including internal process development and change management
• Strong knowledge of Program and Project management methodologies, tools, and best practices.
• Excellent interpersonal, communication, and leadership influencing skills.
• Proficiency in Program/Project management software (e.g. Jira, Confluence, Power BI)

Preferred

• SAFe Agilist, PMP, CSM or similar Project management certification
• ITIL Foundation Certification

Benefits

Avalara's benefits for eligible employees includes company benefits such as medical, dental, and vision coverage, life, AD&D, and disability insurance, a 401(k) retirement plan, 17 days of paid time off annually, 12 paid holidays, paid parental leave, an employee assistance program, and subsidized transportation options for commuters.

All benefits are subject to eligibility requirements and Avalara reserves the right to modify or change these benefits programs at any time, with or without notice, unless otherwise required by law.

About Avalara

About Avalara:

We're building cloud-based tax compliance solutions to handle every transaction in the world. Imagine every transaction you make - every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, meal kit, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there's an accompanying unique and nuanced tax compliance calculation. The logic behind calculating taxes - the rules, rates, and boundaries is a global, layered, three-dimensional mess of complexity, with compliance dictated by governments and applied by every business, every day.

Avalara works with businesses of all sizes, all over the world - from corner stores to gigantic global retailers - to calculate tax accurately and automatically, at speeds measured in milliseconds. That's a massive technical challenge, in terms of scale, reliability, and complexity, and we do it better than anyone. That's why we're growing fast. Headquartered in Seattle, Avalara has offices across the U.S. and around the world, in Brazil, Canada, India, U.K, Belgium and across Europe.

Equal Opportunities:

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, colour, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.