Technical Program Manager, Cloud Operations

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Cloud Operations + Innovation (CO+I) is the engine that powers Microsoft's core cloud platforms and services that millions of people use every day. With more than 95% of Fortune 500 business on Azure, 180 million using Office 365, and millions using other services - all running on Microsoft's cloud infrastructure - CO+I builds and operates the foundation upon which Microsoft's mission to empower every person and organization comes to life. In CO+I, the Datacenter Integration Services team ensures that engineering and datacenter operations are ready to deploy and operate new cloud infrastructure information technology designs in our global datacenter fleet.
As technical program manager, you will lead cross-organizational efforts to transform the systems and processes used to manage break fix work in Microsoft's global cloud infrastructure fleet. Working with engineering and operations teams, you will define and drive incremental and transformational improvements to breakfix processes. You will understand and control for operational conditions that shape break fix process safety, predictability, and quality. In our evolving cloud business, constant growth in scale and complexity make this a challenging opportunity to transform how we grow Microsoft's cloud infrastructure.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day .Responsibilities

• Define and classify datacenter information technology breakfix scenarios to enable safe and predictable breakfix task execution.
• Use deep cloud information technology and networking infrastructure expertise to create specifications for feature areas that enable the most complex breakfix scenarios.
• Bring datacenter operations and engineering teams together to apply systems solutions to improve break fix process design, quality and performance.
• Lead stakeholders to make sound design tradeoffs, balancing shop floor efficiencies and gains with the need to ensure breakfix process quality and performance outcomes.
• Develop strategy to ensure the appropriate breakfix process model, value measurement, messaging, support structure and operational readiness for new and existing information technology and network designs.
• Systematically evaluate process management and engineering system roadmaps to drive new ways of thinking about the breakfix process across groups to improve quality, predictability, and responsiveness for new and existing cloud infrastructure scenarios.
• Identify unaddressed breakfix shop floor process issues and resolve, escalate, or find the appropriate owner to ensure the best outcome for Microsoft's customers.
• Cultivate a rich understanding of breakfix process telemetry, measures, and metrics, and regularly monitor outcomes to understand process state and opportunities to improve.

Qualifications Required Qualifications

• Bachelor's Degree and 2+ years experience in engineering, product/technical program management, data analysis, or product development or equivalent experience.
• 1+ year(s) experience managing cross-functional and/or cross-team projects.
• 3+ years experience in information technology operations, including server, network device, cabling infrastructure operations in a datacenter production environment.

Preferred Qualifications

• Experience using Power BI, R, and other statistical computing and graphics software to analyze and present statistical process performance summaries.
• 3 years experience in software development lifecycle, including participation in design, specification, and release management.
• 2 years experience in advanced data analysis and visualization.
• 5 years experience preparing and presenting documents and presentations summarizing program status and performance for senior leadership audiences.
• Experience using structured query language (SQL), Apache Hadoop, and other map reduce and big data storage and analysis platforms to retrieve and structure large datasets for reporting and analysis.
• Experience in a datacenter or manufacturing operations environment.
• Experience putting lean practices to use to control and optimize processes, including accountability to track outcomes.
• Strong Microsoft Office skills including PowerPoint, Excel, and Word.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
#COICareers
Technical Program Management IC3 - The typical base pay range for this role across the U.S. is USD $94,300 - $182,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $120,900 - $198,600 per year.
Microsoft has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets (see below). The range above reflects the potential base pay across the U.S. for this role (except as noted below); the applicable base pay range will depend on what ultimately is determined to be the candidate's primary work location. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.
At Microsoft certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. Benefits/perks listed here may vary depending on the nature of employment with Microsoft and the country work location. U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 10 scheduled paid holidays, and up to 80 hours Holistic Health Time Off. Additionally, hourly/non-exempt employees accrue up to 120 hours paid vacation time, and salaried/exempt employees have Discretionary Time Off (DTO).
Our Commitment to Pay Equity
We are committed to the principle of pay equity - paying employees equitably for substantially similar work. To learn more about pay equity and our other commitments to increase representation and strengthen our culture of inclusion, check out our annual Diversity & Inclusion Report. (https://www.microsoft.com/en-us/diversity/inside-microsoft/annual-report )
Understanding Roles at Microsoft
The top of this page displays the role for which the base pay ranges apply - Technical Program Management IC3.
The way we define roles includes two things: discipline (the type of work) and career stage (scope and complexity). The career stage has two parts - the first identifies whether the role is a manager (M), an individual contributor (IC), an admin-technician-retail (ATR) job, or an intern. The second part identifies the relative seniority of the role - a higher number (or later letter alphabetically in the case of ATR) indicates greater scope and complexity.
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