Technical Project Manager, Zoom Phone

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About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
The product implementation team is working cross-functioning among product, engineer, operation and release management to ensure Zoom Phone and Zoom Contact Center features get released on time and implemented properly. The Technical Project Manager will be responsible for the overall delivery of Professional Services' solution for Zoom Phone and Zoom Contact Center. This includes project managing the release plans, helping to test the new release features and supporting any implementation services.
What You'll be doing

• Support, coordinate, and execute strategic project work across the Zoom Phone Team
• Manage multiple concurrent projects with multiple work streams that require inputs from cross-functional stakeholders both internally and externally
• Lead and manage large scale, company-wide projects through planning, development, launch, stabilization, debrief facilitation and close
• Manage and escalate project risks and issues as appropriate, and establish success metrics for projects and ensure performance is tracked and measured
• Investigate ways to improve existing processes and fix pain points through automation, streamlining, and program delivery
• Measure the outcomes and outputs of projects and process improvement endeavors and leverage quantitative results to inform direction of the business

Requirements

• 3 years plus of experience
• Requires a BS degree in CS, MIS or equivalent
• Preferred Hardware device such as IP phone, ATA (analog telephone adaptor) knowledge
• Networking knowledge and good understanding of network requirements for a VoIP deployment
• Experience with agile tools - Jira for task delegation and assignment and tracking completion of items
• Need to be fluent in Mandarin and English
• Flexible and ability to work after hours
• Experience working with Leadership in technical/developer/business communities
• Excellent communication skills

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected] .
At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here .
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