Technical Sales Lead - Remote (23-3)

Description

Essential Duties and Responsibilities

Manages daily activities of the technical sales support function.

• Oversees workflow of all business processing including preparation of reports, charts, and other statistics to support the sales department
• May handle and resolve more complex customer requests or complaints.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales, and offering alternative Spok solutions.
• Initiate conversations with customers to proactively recommend solutions needed to increase customer satisfaction and further deployments throughout the facility.
• Provide customers with quotes for existing Spok solutions and products.
• Maintain up-to-date records and manage opportunities, accounts, and contacts within Salesforce.
• Identify trends in customer satisfaction and usage, and provide feedback from. customers/prospects to Spok sales, marketing, and product development groups.
• Achieve Annual Booking Targets according to pre-determined plans and expectations.
• Lead technical oversight of professional service requests to include processing, validating, and scoping for proper services.
• Educate and coach business partners, and assist in their prospecting, qualification, proposals, presentations, and closing opportunities.

Required Skills and Experience

• Bachelor's degree
• 3-5 years of relevant sales experience in technology or software
• Customer Service and Account Management background
• Excellent interpersonal and communication skills, especially in the ability to present concepts and articulate business value
• Proven track record of consistently meeting and/or exceeding sales performance metrics, i.e. quotas, pipeline, forecast accuracy, etc.
• Understanding of and ability to use the "Helping Clients Succeed" methodology during the sales process
• Excellent problem-solving skills, a positive attitude, and the genuine desire to understand and service the customer's business objectives
• Ability to work independently from a home office
• com or other CRM/pipeline software tool
• Virtual meeting presentation tools, such as Microsoft Teams, WebEx, LiveMeeting, etc.

Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Alexandria, Virginia, is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect® platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 100 million messages each month through their Spok® solutions. When seconds count and patients' lives are at stake, Spok enables smarter, faster clinical communication. Spok is a trademark of Spok Holdings, Inc. Spok Mobile and Spok Care Connect are trademarks of Spok, Inc.

At Spok, Inc., we provide equal opportunity to all employees and applicants without regard to race, color, creed, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, disability, protected veteran status, marital status, membership or activity in a local human rights commission, status with regard to public assistance or any other protected status or characteristic. Should you have a disability and need assistance or accommodation in the application process, contact Human Resources at 1-800-852-8935