Engrain

Technical Solutions Specialist

Reposted 4 Hours Ago

Denver CO USA

In-Office

60K-70K Annually

Entry level

Marketing Tech • Real Estate • Software • PropTech

Engrain’s advanced integrations and technical flexibility offer solutions for any real-estate stack.

The Role

As a Technical Solutions Specialist you will support customers resolve technical issues and document solutions effectively. Strong communication and problem-solving skills are essential.

Summary Generated by Built In

Description
Engrain has transformed the way people find lease and manage properties. Engrain provides a holistic suite of mapping solutions built specifically for the real estate industry to provide stunning unit-level map visualizations that integrate with countless websites and property tech applications. Our revolutionary unit-level map data and interactive visuals within our SightMap TouchTour and Asset Intelligence product lines allow both property owners and prospective renters to better ensure occupancy and drive revenue.
As a Solutions Specialist you will have the opportunity to be a part of Engrain's growth and dynamic environment. The candidate for this role should be passionate about technology and possess a knack for uncovering root causes of tier two support issues and crafting elegant solutions.
This role will act as a primary interface with Engrain's customers to identify solutions for complex problems and deliver exceptional customer experiences. The Solutions Specialist will work collaboratively with all internal teams and assist with the creation of self-serve troubleshooting documentation for all of Engrain's core product offerings. This role will be a part of a 8-10 person team and report directly to the Director of Technical Solutions.
Requirements
What you'll do...

Technical Communication: Translate complex technical concepts into clear empathetic and easy-to-understand information for both technical and non-technical audiences.
Product Expertise & Support: Provide technical support for our core products including handling issues related to website integrations and product features. You'll serve as a product expert sharing your deep knowledge through internal training sessions and by documenting solutions and best practices.
Problem-Solving & Analysis: Use your analytical skills to identify common issues implement effective solutions and proactively provide feedback to internal teams. You'll use tools like Postman to query API endpoints for complex troubleshooting.
Client Solutions: Work directly with clients to understand their needs demonstrate the value of our solutions and configure and implement tailored solutions across our product suite.
Data Management: Format and match large datasets using Excel or Google Sheets to support various projects and initiatives.
Share your troubleshooting expertise by documenting solutions and best practices in our internal knowledge base for future reference and training purposes.
Utilize your analytical skills and technical expertise to implement effective solutions for a diverse range of issues.
Conduct customer and internal training sessions.
Leverage deep product knowledge to demonstrate solution selling techniques uncover client challenges and deliver valuable solutions.
Socialize and train Engrain's API suite to many different audiences.

What you offer us...

Communication Skills: The ability to simplify complex technical information and communicate with clarity and empathy.
Technical Acumen: A high technical aptitude with hands-on experience in digital technologies and a fundamental understanding of API functionality and best practices.
Problem-Solving Skills: Strong critical thinking and analytical skills to troubleshoot and solve a diverse range of technical issues.
Data Proficiency: Proficiency with Microsoft Excel or Google Sheets for data formatting and analysis.
Collaboration: A proactive approach to working with product and support teams to improve processes and develop new features.

Al literacy & proficiency: Comfortability using LLMs Al assistants and automation platforms to enhance personal and team productivity. You are skilled at supervising AI-generated outputs to ensure accuracy in reports communications and logistical planning.
What we offer you...

Salary Disclosure for Colorado: minimum base salary of $60000 - $70000. Final offer amount is determined by factors including years and depth of candidate's experience certifications and skill set alignment to the job requirements
Various health dental and vision insurance plans to choose from
Up to 12 weeks of paid parental leave + additional paid and unpaid leave options
Up to 18 days annually of PTO & 10 holidays per year
Dog-friendly office
401k match up to 4 percent
Annual reimbursement for personal growth through our Grow450 program
On-site amenities include a professional fitness center flexible & modern workspace coffee bar happy hour taps & team member lounge

All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status age marital status pregnancy genetic information or any other legally protected status.
Salary Description
$60000 - $70000

Top Skills

APIs

Google Sheets

Excel

Postman

What the Team is Saying

View all jobs at Engrain

View Engrain Profile

Report Job

Am I A Good Fit?

beta

Get Personalized Job Insights.

Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company

HQ: Greenwood Village CO

185 Employees

Year Founded: 2009

What We Do

Engrain’s mission is to fundamentally transform the way people find lease and manage property. A recognized leader in next-generation touring technology and map-based data visualization software Engrain’s advanced integrations and technical flexibility offer solutions for any real-estate technology stack.

Why Work With Us

Imagine a company that offers more than just a desk & a place to work. Our success is built upon a team of talented individuals working collaboratively in a refreshingly friendly environment. Open workspaces a casual dress code & resources dedicated to supporting employee's overall happiness & professional development.

Gallery

Engrain Offices

Learn More

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Our hybrid work policy strives to balance productivity while recognizing the need for our team's work-life balance.

Typical time on-site: Not Specified

HQGreenwood Village CO

In the heart of DTC with easy access to RTD Light Rail & plenty of free parking. Enjoy a wide variety of restaurants & activities just a short walk away.