Technical Support Analyst

WellSky • York ON

Company

WellSky

Location

York ON

Type

Full Time

Job Description

A Technical Support Analyst is responsible for verifying and confirming client-facing application technical issues for escalation.  Responsibilities include testing, validating, and resolving issues as appropriate through SQL, databases, and development tools. 

A day in the life!

You will be responsible for the following:

  • Reviewing, troubleshooting, and documenting escalated software operational issues and technical issues.
  • Assisting Engineering and QA in identifying, debugging, testing, and resolving client-facing application issues. 
  • Documents SalesForce cases to accurately reflect complete investigation steps taken with resulting outcomes, next steps, and resolutions while including details of all client communications. 
  • Escalating unresolved issues with thorough documentation as required, maintaining ownership of issue through resolution. 
  • Ensuring required response time and resolution times are met. 

Do you have what it takes?

Required Experience:

  • High school diploma or equivalent 
  • Relevant exposure in customer service 
  • Proficiency with MS Office and Windows OS 
  • Experience with cross-functional collaboration 
  • A strong desire for learning and professional growth 

Do you stand above the rest?

Preferred Experience:

  • Bachelor’s degree in analytical and/or technical study (Business, Finance, Math, Accounting, MIS, IT, etc) 
  • 1+ year(s) of technical support 
  • 1+ year(s) of customer service 
  • Web-based software support experience 
  • Experience writing SQL queries 
  • Healthcare software support experience 
  • Spanish language skills are a plus

Additional Requirements:  

  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times

About WellSky

WellSky is a technology company leading the movement for intelligent, coordinated care worldwide. Our next-generation software, analytics, and services power better outcomes and lower costs for stakeholders across the health and community care continuum. In today’s value-based care environment, WellSky helps providers, payers, health systems, and community organizations solve tough challenges, improve collaboration for growth, harness the power of data analytics, and achieve better outcomes by further connecting clinical and social care. WellSky serves more than 20,000 client sites around the world — including the largest hospital systems, blood banks, cell therapy labs, blood centers, home health and hospice franchises, post-acute providers, government agencies, and human services organizations. Informed by more than 40 years of providing software and expertise, WellSky anticipates clients’ needs and innovates relentlessly to ultimately help more people thrive.

We're looking for talented individuals who want to use their skills to build a strong, technology-driven company. We offer competitive salaries, great benefits, including generous paid time off programming, and a casual and fun environment that encourages quality, creativity, and excellence. Enjoy all we have to offer. We invite you to join us. Apply today!

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. All U.S.-based employees must be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. 

Apply Now

Date Posted

11/15/2022

Views

21

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