Technical Support Engineer (Payroll) - EST

HiBob

Technical Support Engineer (Payroll) - EST

Posted 4 Hours Ago

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Hiring Remotely in United States

Remote or Hybrid

103K-129K Annually

Mid level

HR Tech • Information Technology • Professional Services • Sales • Software

Our mission is to create a modern work experience that empowers organizations to be remarkable.

The Role

Provide technical support and escalation ownership for payroll workflows: investigate and resolve payroll run issues taxes benefits and integrations; advise customers on payroll configuration and compliance; collaborate with Product and Engineering to translate issues into product improvements; proactively identify misconfigurations and recommend process improvements and documentation.

Summary Generated by Built In

Job Description
We're looking for a Technical Support Engineer (Payroll Focus) to support our US customers in managing mission-critical payroll workflows .
This role combines technical troubleshooting with deep payroll product expertise . You'll help customers navigate complex payroll scenarios resolve issues impacting pay accuracy and proactively prevent risks.
This is a high-impact role where your work directly affects employees getting paid correctly and on time.
The base salary range for this role is $103000 - $129000.
There is a strong preference to fill this role in NYC with a hybrid schedule out of our office but we will consider exceptional candidates who are based in the EST time zone and open to working remotely.
Location Eligibility: While can be a remote position HiBob is currently authorized to hire in the following states: CA. CO CT DC FL GA IL IN KS MA MD MN NC NH NJ NV NY OH OK OR PA RI SC TN TX UT VA WA.
Job Requirements

4+ years of technical support experience supporting Payroll applications Payroll platforms HRIS systems or HR SaaS applications.
Strong understanding of payroll systems payroll data flows and payroll-related business processes.
Experience in troubleshooting complex customer issues and performing root cause analysis.
Experience supporting enterprise customers in a technical support or escalation environment.
Experience working with APIs integrations webhooks and data synchronization processes.
Familiarity with SQL and database concepts including the ability to query or analyze data during investigations.
Ability to analyze workflows and identify configuration gaps
Demonstrates a proactive self-starter mindset with the ability to take initiative and drive tasks forward independently requiring minimal supervision

Nice to Have

CPP FPC or equivalent payroll certifications.
Experience supporting multi-state payroll platforms.
Experience supporting Benefits Administration products.
Basic scripting or HTML/CSS knowledge.
Experience working in a high-growth SaaS environment.

Job Responsibilities
Own payroll-related escalations

Investigate and resolve issues impacting payroll runs taxes benefits and reporting
Support customers during critical payroll cycles with urgency and precision
Ensure accurate data flow between Bob and payroll systems/integrations

Act as a payroll expert

Advise customers on payroll configurations and best practices
Troubleshoot issues related to US payroll compliance and workflows
Help customers understand how system setup impacts payroll outcomes

Bridge customers and product

Translate payroll challenges into product feedback and improvements
Partner with Product and Engineering on payroll-related enhancements
Advocate for customer needs in technical discussions

Drive proactive improvement

Identify misconfigurations and potential risks early
Recommend process improvements and system guardrails
Contribute to documentation and payroll best practices

Benefits
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun dreams hopes and ambition just as much as we are about precision growth and top performance. Becoming a Bobber means you'll receive competitive compensation benefits and pre-IPO equity alongside all of this:

Stock options at a high-growth unicorn startup
100% subsidized medical dental and vision coverage for employees
401(k) with a 3% company match starting from Day 1
Hybrid working model for those who are in the NYC metro area.
Work from home allowance to get your home office set up!
Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
Annual Headspace subscription and wellness benefits
Two social impact days per year for volunteering
Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
Employee referral program - $2500 bonus for each successful referral with an additional ambassador bonus
Fun and frequent social events (in-person and virtual)
We love birthdays - take the day off and receive a special gift
Dog-friendly office

If this sounds like something you've been looking for we'd love to have you. Come on join our village!

Skills Required

4+ years of technical support experience supporting Payroll applications Payroll platforms HRIS systems or HR SaaS applications.
Strong understanding of payroll systems payroll data flows and payroll-related business processes.
Experience in troubleshooting complex customer issues and performing root cause analysis.
Experience supporting enterprise customers in a technical support or escalation environment.
Experience working with APIs integrations and webhooks.
Familiarity with SQL and database concepts including ability to query or analyze data during investigations.
Ability to analyze workflows and identify configuration gaps.
Proactive self-starter mindset with ability to drive tasks independently with minimal supervision.
CPP FPC or equivalent payroll certifications.
Experience supporting multi-state payroll platforms.
Experience supporting Benefits Administration products.
Basic scripting or HTML/CSS knowledge.
Experience working in a high-growth SaaS environment.

What the Team is Saying

HiBob Compensation & Benefits Highlights

Affordable Benefits—Employer-paid employee-only medical/dental/vision and $0-cost medical plan options indicate low out-of-pocket healthcare for core coverage with EAP/mental-health support also available. Built-in flexibility through FSA/HSA further supports affordability across different plan choices.
Retirement Support—A 401(k) with company match and immediate vesting strengthens retirement readiness from the start. Equity grants at hire complement long-term financial security.
Leave & Time Off Breadth—PTO in the ~18–20 day range two volunteer days a birthday day off company holidays and quarterly Bob Balance Days provide multiple avenues for rest and recharge. The company-wide nature of Balance Days helps employees disconnect without returning to a backlog.

Learn more about HiBob's Compensation & Benefits →

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The Company

HQ: Tel Aviv

1350 Employees

Year Founded: 2015

What We Do

HiBob helps modern mid-size businesses transform the way they manage people giving HR and managers all they need to connect engage develop and retain top talent. Since 2015 we’ve achieved consecutive triple-digit year-over-year growth all backed by our amazing team of Bobbers from across the globe making us the choice HRIS of over 4000 midsize and multinational companies. Our HR platform is intuitive data-driven and built for the way people work today: globally remotely and collaboratively. Fast-growing companies across the globe such as Huel What3words Fiverr and VaynerMedia rely upon Bob to help them create the best work experiences for their people.

Why Work With Us

Being a Bobber is all about being you. We want you to bring all parts of yourself to work giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly shy precise funny bold kind honest brilliant or anything in between we’re waiting with open arms. Come join us.