Technical Support Engineer (Remote, PST)

Coupa makes companies operate smarter and grow faster. Our leading AI-driven platform connects and optimizes sourcing, purchasing, supply chains, and financial management. More than 3,000 global organizations large and small trust Coupa to transform operating margins, increase efficiencies and growth, optimize cash, and reduce risk.

The Impact of Technical Support Engineer to Coupa:

As a Technical Support Engineer, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success.

In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices.

What you will do:

• Answering ‘how to’ technical and application configuration questions
• Assisting in trouble shooting 2nd level technical issues
• Work with other business units, including the Integration team, Operations, and Customer Success/Care, as required ensuring strong customer satisfaction
• Business Event Monitoring of customer production environments.
• Manage customer expectations and experience in a way that results in high customers satisfaction
• Creating of knowledge articles in Coupa’s knowledge base for the use by customers

What you will bring to Coupa:

• A fast learner, self-motivated, and able to work in a fast-paced, start-up environment
• Committed and believes in providing quality customer service
• Technically experienced (academic or commercial) in Linux, Unix and ideally other Operating Systems
• Keen on learning scripting or has some prior experience already in Bash, Shell, Python or other scripting language
• Curious to understand or has experience in web technologies such as XML, XSLT, DOM, HTML and other Web technologies (advantage)
• Excellent written and verbal communication skills
• The ability to clearly articulate solutions to complex technical problems in a clear and simple way
• Experienced working directly with external customers in a technical support environment ideally in an enterprise software or SAAS company (bonus)
• Bachelor of Science degree in Computer Science, Information Technology or related field
• Experience using CRM and/or helpdesk call tracking and issue tracking tools
• College Degree or equivalent job experience

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At Coupa, we’re building a great company that is laser-focused on three core values: ensuring customer success with an obsessive and unwavering commitment to making customers successful, focusing on results with a relentless focus on delivering results through innovation and having a bias for action, and striving for excellence with our commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

At Coupa, we have a solid and innovative team dedicated to improving the spend management processes of today's dynamic businesses. We celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. Learn more about our commitment to fostering diversity, equity and inclusion at Coupa here. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. 

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