Technical Support Engineer II

As a Technical Support Engineer you are a trusted technical partner to our customers and a key contributor to their success. You operate across the entire application stack from browser and mobile clients to backend services APIs databases infrastructure and cloud‑native platforms.

In this role you will troubleshoot complex real‑world production environments used by enterprise customers leading investigations through structured case communication and facilitating live calls or screen‑sharing sessions when deeper real‑time troubleshooting is required. You will analyze issues spanning frontend behavior backend services distributed systems networking and infrastructure applying strong diagnostic skills and systems thinking to identify root cause and guide resolution.

You will continuously expand your technical depth developing into a well‑rounded technologist with strong customer communication skills and the ability to translate complex technical findings into clear actionable guidance.

What You'll do

• Investigate and resolve complex customer issues across frontend backend and infrastructure layers
• Troubleshoot SaaS applications running in cloud and containerized environments
• Analyze logs metrics traces and configuration data to identify root cause
• Work with technologies spanning:
  • Web and UI frameworks
  • APIs and backend services
  • Databases and messaging systems
  • Linux‑based systems and networking
  • Containers and orchestration platforms
• Collaborate closely with Engineering Product and other internal teams on deep technical investigations
• Clearly communicate findings mitigations and recommendations to both technical and non‑technical stakeholders
• Document investigations and contribute to internal knowledge and product feedback loops
• Actively share knowledge and mentor peers through collaboration and technical discussion

Minimum Requirements

• 1+ years of related technical work experience (ex. Technical Support Software Development etc.)
• 1+ years of experience working with SaaS applications and infrastructure
• 1+ years of exposure to front end technologies such as: HTML JavaScript CSS
• Modern frameworks (e.g. React Vue.js or similar)
• 1+ years of experience with Browser developer tools and debugging.
• 1 + years of experience with full stack web applications (Java .NET Go Python etc.)
• 1+ years of experience with supporting backend technologies and concepts including APIs services and application architecture.
• Bachelor's degree or relevant technical related experience or training

Preferred Requirements

• 3+ years of related technical work experience supporting/developing full stack web applications
• Experience troubleshooting distributed systems in production environments
• Hands‑on experience with one or more backend languages (e.g. Java .NET Go Python)
• Experience directly interacting with clients preferably in a support role
• Familiarity with Linux based operating systems
• Exposure to container platforms and orchestration tools (Docker Kubernetes OpenShift etc.)
• Understanding of networking fundamentals (HTTP/S DNS TCP/IP load balancing)

• A one-product software company creating real value for the largest enterprises and millions of end customers globally striving for a world where software works perfectly.
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also in other areas like marketing design or research.
• A team that thinks outside the box welcomes unconventional ideas and pushes boundaries.
• An environment that fosters innovation enables creative collaboration and allows you to grow.
• A globally unique and tailor-made career development program recognizing your potential promoting your strengths and supporting you in achieving your career goals.
• A truly international mindset that is being shaped by the diverse personalities expertise and backgrounds of our global team.
• A relocation team that is eager to help you start your journey to a new country always there to support and by your side.
• Attractive compensation packages and stock purchase options with numerous benefits and advantages.

The targeted base pay range for this role is $69K to $85K. When determining your salary we consider your skills experience education work location and internal equity.

What We Do

Dynatrace lets customers understand their business like never before so they can see beyond the complexity find and fix problems faster and automate manual tasks with Al — so they can focus on what truly matters: running their business.

Why Work With Us

In a world that runs on software our Al-driven insights cut through the noise allowing you to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Our culture fueled by curiosity openness and authenticity drives our pursuit of innovation and excellence in crafting the Dynatrace platform.

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