Technical Support (QuickBooks)

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo. 

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. 

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

What does a day in the life of a Technical Support Representative look like?

• Solicits and readily accepts constructive feedback
• Eager to learn new systems and processes
• Demonstrates close attention to detail and thorough review of one’s work with a focus on quality
• Understands the value of workflows, efficiency, and accuracy when processing repetitive operational tasks with high accountability
• Solutions-focused, viewing challenges as an opportunity to resolve problems and work through them
• Exhausting available resources and materials to resolve issues but knows how to seek consultation from peers and seniors when needed
• Exhibits good stakeholder management, ensuring client expectations are set and able to recalibrate when necessary
• Expresses ideas and suggestions in support of the team’s success
• Sees tasks through to completion and offers support as needed
• Able to communicate clearly and effectively with customers, leadership, and client contacts
• Collaborates closely with team leader/manager regarding issues or concerns with daily tasks and activities.
• Sending questions to POC at end of the day regarding any issues with utility accounts

What are the required qualifications of a Technical Support Representative?

• 2 year experience in a technical support role or equivalent
• Must have experience with Quickbooks
• Good written and oral communication skills in English
• A high level of process-orientation, digital organization, and resourcefulness
• Ability to work effectively in sensitive and high-stress situations
• Ability to work in a fast paced environment and multi task
• Consistently perform with high accuracy and attention to detail
• Basic knowledge working with Google Sheets, Excel, etc.

Ninja Perks and Benefits

● Competitive compensation

● Adherence to government-mandated benefits

● Retirement Savings Program with Company Matching

● Life Insurance

● HMO on day 1

● Paid time off, birthday leave

● Bonus and incentive plans

● Opportunities for skills training and personal and professional development

● Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.