Technical Support Representative

Position: Technical Support Representative

Location: remote, Portugal

Work model: remote (after initial 2 week office training in Porto)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide technical support in French (for customers) and English (for developers) via chat and voice channels
• Troubleshoot and resolve product-related issues using MySQL
• Collaborate with team members and escalate complex issues to the development team when necessary
• Ensure timely and professional responses to customer inquiries to maintain high levels of customer satisfaction
• Act as a bridge between customers and developers, communicating technical details clearly and effectively.

REQUIREMENTS:

• Native / fluent in French both verbal and written. Fluent in English (minimum B2 level)
• Strong understanding of MySQL
• Knowledge / familiarity with Postman will be considered as an advantage
• Available to work in shift rotation - Monday to Friday, 07:00 AM to 07:00 PM
• High school degree or equivalent (or higher)
• No prior work experience required, but a solid knowledge of MySQL is essential
• Knack for technology and providing outstanding customer support
• Ability to attend 2 week of office based training in Porto (accommodation support during training period provided).

OFFER:

• Competitive remuneration package
  
• Guidance and tools to reach your full potential
• Ability to work remotely, from comfort of your home
• Monthly performance bonus
• Work from Home monthly allowance
• Be part of a dynamic multilingual, multicultural and creative team with a positive and friendly atmosphere
• And many others!