Technical Support Specialist I

Do you enjoy providing technical troubleshooting and support, working directly with users to provide IT solutions?  Do you want to join a stable, established IT environment with a strong team culture and advancement potential? If so, our Corporate IT team is hiring a Technical Support Specialist I to support our Australian team members (in and around Melbourne).

This role will be hybrid remote.

About You:

• You have experience with Apple Laptop/Machines, Windows PC and laptops and have worked within Microsoft 365 to create users, reset passwords, and troubleshoot applications.
• You are customer service driven and enjoy working with users to solve their technology problems.
• You can operate on your own day in and day out, but also enjoy receiving support from a strong established team.
• You have a knack for communicating and providing clear instruction to individuals with a varying degrees of technology skills.

Your Day-to-Day

This position works under supervision and independently to provide shared technical support for remote and in-office users across businesses.  Support includes but is not limited to desktop hardware, desktop operating systems, desktop office productivity software, printers, and mobile devices.  Infrequent travel may be required.

Required Experience:

• Bachelor's Degree or equivalent experience or Certifications Required
• Minimum of 2 years of experience in a help desk role is required
• Experience with end-user support, help desk ticketing software, hardware and software upgrades, hardware and software troubleshooting and providing formal/informal technical training is required
• Experience with Windows Operating Systems
• Experience with Mac Operating Systems
• Experience with Android, iOS, and Windows Mobile devices is a plus
• Active Directory and Exchange environment experience is a plus

Helpful Experience:

• Must be able to troubleshoot remote issues and support offsite users
• Ability to read and interpret documents, for example, operating/maintenance instructions and procedure manuals
• Ability to perform light to medium physical work of lifting up to 30 pounds
• Knowledge of SharePoint or other portal products is a plus
• Knowledge of VOIP/PBX systems

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