Technical Support Specialist (Software)

YOUR OPPORTUNITY

We are excited to welcome a Technical Support Specialist to join our dedicated global Technical Support team. You'll hit the ground running to help provide technical and customer service support to InMoment customers and clients by adding your own personal touch.

In this role, you can have an immediate impact in a high-growth environment. With the projects and initiatives ahead, the role demands a smart, hardworking, and passionate individual to hop on board. You will be troubleshooting and clearly communicating solutions to customer issues in a user-friendly and professional manner by phone, email, and chat. We value our employees and encourage each person to contribute their ideas for improvement in both daily procedures and long-term goals. This is an entry-level position with the opportunity to launch your career in a fun tech environment in the booming CX space.

This is a hybrid role with 3 days per week working remotely and 2 days in the office.

WHO WE ARE

At InMoment, we have a saying: #OwnTheMomentsThatMatter. And we live it! As a team, we recognize that every moment offers a new opportunity to make an impact and leave our mark. We take deliberate action to make the lives of our families, teammates, clients, and community better within every interaction.

We are dedicated to our game-changing mission of Experience Improvement (XI), helping our clients improve experiences at the intersection of value-where customer, employee, and business needs come together. We consistently challenge the status quo in the customer experience (CX), employee experience (EX), market research (MX), and product experience (PX) industries with our hyper-modern technology platform, decades of domain authority, and global teams of experts. And we have more innovation in store!

Are you ready to #OwnTheMomentsThatMatter with us?

WHO YOU ARE

• Prior experience working in a technical support role for a minimum of 2 years would be awesome!
• Strong ability to learn new technology and ramp up quickly.
• Ability to work in a high-energy technical team environment as a team player.
• Positive and energetic phone skills, excellent listening skills, and strong writing skills.
• Tech-savvy, this is a tech company after all!

WHAT YOU'LL DO

• Communicates, if not over-communicates, effectively and effortlessly with internal and external customers
• Exceptional interpersonal and decision-making skills
• Understands deadlines and goals and can operate with a sense of urgency without sacrificing quality
• Exhibits a high level of personal accountability, strong work ethic, integrity, and proven organizational skills with attention to detail
• Loves working in a super collaborative, high-tech, fast-paced environment and doesn't mind getting their hands dirty - working shoulder to shoulder across teams to help InMoment's growth trajectory
• Proficient with Google Suite (Gmail, sheets, slides, forms, etc)
• Quickly develop company-specific expertise and remain abreast of market changes, customer trends, and competitors' best practices
• Inspirational team player, colleague, and culture champion within InMoment

WHAT YOU'LL GAIN

• Autonomy - We trust our employees and offer an extremely flexible work schedule
• Unlimited PTO - We encourage all employees to recharge!
• Medical with HSA (which includes generous employer match & contribution) and FSA options
• Dental and vision insurance
• 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance
• Generous Parental leave program
• Legal, ID theft, and employer-paid disability and life insurance
• Access to wellbeing initiatives and offerings such as our Employee Assistance Program
• Fun, innovative, collaborative, supportive working environment
• Inclusion and Diversity teams - Women of InMoment and InMovement
• Employee rewards and referral programs with generous payouts
• An opportunity to truly 'Leave your Mark' in a global organization. Come join our team!

KEY RELATIONSHIPS

Reports to the Technical Success Team Leader

At InMoment, inclusion, and diversity are at the core of who we are. InMoment prides itself on an inclusive culture that promotes, encourages, and supports the diverse voices of our employees and clients. We strive to create workplaces that reflect the communities we serve and believe that different perspectives, interests, and backgrounds foster a stronger and more creative work environment.