Technical Trainer

JOB DESCRIPTION

Delivery of technical training to technicians improve technician competency and dealer competency to have capability for FIRFT "Fix Ford Vehicle Right the First Time" and reduce VORs. Also support market activities to build Customer truth & Customer Satisfaction.

RESPONSIBILITIES

Position Responsibilities or Accountability

Delivery technical training

• Delivery of technical training on curriculum training, new model training, and performance improvement training to technicians across dealership networks in the market.
• Review technical training materials and market relevant adjustments that retain high quality of technical training such as curriculum, new model training and market special courses to improve FIRFT in market.
• Training material translation review, feedback, and rectification (local language).
• Provide trainer voice over process for eLearning development.
• Develop special training courses such as FIRFT based on market required.
• Arrange and Ensure training material readiness for training such as below:
• Power Point / Presentation materials
• Student information
• Practical activity worksheets
• Assessment questions and answer documents.
• Prepare training room and working bay readiness before conducting classroom training, including teaching aids, tools, equipment, and training vehicles, including admin tasks.
• Provide in-depth instructions to technicians on Ford vehicle systems, components, and technologies, including engines, transmissions, electrical systems, brakes, suspension, and steering by following the IMG curriculum.
• Conduct hands-on demonstrations and practical exercises to reinforce technicians to apply their knowledge in Ford vehicles for FRIFT.
• Delivering and ensuring that training programs comply with relevant industry regulations and safety standards.
• Ensuring the maintenance of the training facility, tools & equipment for readiness and safety, including conducting Training Facility Safety audit.
• Update training attendance & student completion details to ensure the training history data and learner records in STARS are up-to-date and accurate.
• Improve trainer skill & knowledge via eLearning, TTT (Trainer the Trainer) or practical activities.
• Support to improve class fill rate via follow up with dealers/ technicians and guide them on their certification paths or learning steps that need to be completed for the certification of their technicians.

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• Conduct technician skill contest in market such as design activities for contestants and their evaluation, etc.
• Support market activities such as Reward and Recognition program, School to Work program (Apprentice program), and Bridge program for technician from other OEMs.
• Support market SEO lead for ad-hoc assigned tasks and report to the training Lead.

• Cooperate with training development or design team to review and adjust materials to readiness before delivery of training.
• Cooperate with training development or design team on the translation process to review materials in local language and readiness before delivery training.
• Cooperate with STARS, Market SEO (Field Service Engineer/Zone Managers) for technician nomination to improve class fill rate.
• Cooperate with market SEO/FSE/TAC to identify special market needs to improve FIRFT and reduce VORs.

• Maintain accurate records of training activities, attendance, assessment, and outcomes, and then record in STARS.
• Technician competency target level mix and special area achievement: Technician counts, Technician trained, Technician attrition, Technician competency (Level mix) /dealer competency (specialist), Master Tech per dealer.
• Training delivery metric: Training plan & delivery, Training class fill rate, Trainer Delivery Days, Trainer Satisfaction, Training Satisfaction, Fix it Right the First Time (FIRTFT)

• Strong skills & knowledge on automotive technology.
• Strong presentation and facilitation skills, with the ability to engage and motivate trainees through interactive learning activities and demonstrations.
• Proficiency in using automotive diagnostic tools, software, and equipment, with the ability to demonstrate proper operation and troubleshooting techniques.
• Excellent problem-solving skills, with the ability to identify and address training gaps, challenges, and opportunities for improvement

• Minimum National Diploma in Mechanical/Electrical/Electronic Engineering or relative field
• Extensive experience in the automotive industry, with a strong background in technical training, service in automotive systems, diagnostics, and repair procedures
• Good familiarity with automotive technical training processes
• Good knowledge of vehicle diagnostic methods and practices
• Computer literate and competent with the basic Microsoft Office suite