Job Description
The Technical Trainer will develop and deliver engaging in-person and virtual training material on PagerDuty products and practices to existing customers. In this role, you will collaborate with team members and subject matter experts to create course outlines and course content, and then deliver them to our clients. The Technical Trainer will also be responsible for reviewing existing content in conjunction with student feedback, and working with team members to identify areas for improvement. The goal of the individual in this role is to ensure successful management of assigned training sessions that result in product adoption, and position PagerDuty as a leader in the Operations Cloud space.Â
Responsibilities:
- Deliver instructor-led (in-person or virtual) classroom training to end-users on a regular basisÂ
- Deliver engaging and informative webinars on a recurring basis
- Assist in developing and maintaining technical training content, lab exercises, presentations, take-home materials, and other accompanying educational contentÂ
- Design and develop engaging course content and learning activities for virtual, in-person, and eLearning modalities with continuous improvement cyclesÂ
- Communicate with our Customer Success, Support, Sales, and Professional Services teams to identify popular training concepts to develop and deliverÂ
- May be asked to write instructional content for eLearning product training courses
Basic Qualifications
- 3-5 years of experience supporting customers with Onprem solutions, cloud and SaaS productsÂ
- Demonstrated experience creating and implementing in-class exercises that incorporate real-world application and stimulate learner participation across multiple personas
- Understanding of DevOps, SRE and system administration including familiarity with scripting in BASH, Python, Ruby and/or other languages
- Understand types of system (node) that you write a job against, Linux/Redhat, Using SSH, Windows
- Experience with Command Line, Network Engineering Basics, Host/DNS Names, Basic Connections for Computers, Orchestration of Jobs and deployments as Tasks and Sessions
Preferred Qualifications
- Experience with cloud platforms (AWS, Azure, GCP) and AnsibleÂ
- Experience with ITSM tools such as ServiceNowÂ
- General understanding of Adult Education practices and principles
- Multi-lingual an asset
The base salary range for this position is 84,000 - 127,000 USD. This role may also be eligible for bonus, commission, equity, and benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
PagerDuty is a global company focused on inclusion and employee well-being by building a culture that isn’t location specific and gives equal opportunity to everyone—regardless of where you are working.Â
As a Dutonian, you can expect competitive pay and benefits; structured learning, development, and advancement; immersion in our award-winning company culture; and exceptional colleagues. PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Sydney, Tokyo, and Toronto, with remote opportunities in those countries and Chile. We offer a hybrid, flexible workplace, while also providing ample opportunities for connection in-person and virtually with your fellow Dutonians.
Not sure if you qualify?
Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.
PagerDuty Offers
One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.Â
Your package may include:
- Competitive salary and company equity
- Comprehensive benefits package from day one
- Flexible work arrangements
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
- Generous paid vacation time
- Paid holidays and sick leave
- Paid volunteer time off - 20 hours per year
- Bi-annual company-wide hack weeks
- Mental wellness programs
- Dutonian Wellness Days & Midyear Wellness Week - scheduled company-wide paid days off in addition to PTO and scheduled holidays
- HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a better digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Notable customers include Cisco, Genentech, Electronic Arts, Cox Automotive, Shopify, Zoom, DoorDash and more.Â
Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women, 45% of our managers are from underrepresented groups, and we are a proud member of the Pledge 1% Movement, committed to donating 1% Equity, 1% Employee time, and 1% Product to accelerate change in our communities.Â
PagerDuty is Great Place to Work-certified™, a Fortune Best Place to Work for Women, and a top rated product on TrustRadius and G2.Â
Go behind-the-scenes @pagerdutylife on Instagram.
Additional InformationPagerDuty is committed to creating a diverse environment and is an Equal Employment Opportunity (EEO) employer. PagerDuty provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.PagerDuty uses the E-Verify employment verification programDate Posted
02/11/2023
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