Technical Writer

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Technical Writer

Medical practitioners across the country turn to AdvancedMDfor fully integrated Electronic Health Record (EHR) and Practice Management (PM) solutions they can trust. We are one of the nation's largest providers of cloud medical practice optimization software and aleader in cloudEHR,PM,medical scheduling software, andbillingapplications formedical practicesandmedical billing services.

Position Expectations

AdvancedMD is seeking an assertive, highly motivated Technical Writer to work in a fast-paced agile development environment. This individual will become part of a team of professionals responsible for creating and enhancing documents for clients and associates.

Our technical writers do extensive research to gather information and then translate that technical information for various audiences. They contribute to the development process as a member of multiple development scrum teams.

Our team is never happy with the status quo - we believe everything can be made better, and we need a teammate to help us continue to innovate.

Essential Job Functions:

• Gather, derive, and clearly deliver information obtained through meeting participation, emails, interviewing, and independent research (feature testing)
• Become a subject matter expert (SME) on features you are writing about
• Ensure your documentation meets application functionality and appearance
• Participate in and contribute to the development process as a member of development scrum teams
• Translate technical concepts into documents for various types of audiences
• Participate in peer reviews
• Engage fully in projects with a positive attitude

Essential Skills and Abilities:

• Advanced writing, reviewing, proofing, and editing skills
• Strong communication skills
• Strong problem-solving, research, and interviewing skills
• Detail oriented with a high level of accuracy
• Ability to use multiple styles of writing geared toward various audiences
• Ability to effectively communicate technical concepts using both written and visual techniques
• Strong organizational and multi-tasking skills
• Strong technical aptitude, able to quickly master software programs and technical processes
• Ability to manage large projects and deadlines with minimal direction
• Ability to work both independently and in a group with minimal direction

Requirements

• Minimum four years college education or equivalent required
• Bachelors in English, Journalism, related field preferred, or equivalent experience required
• 3-5 years writing, proofing, and editing experience in any genre required
• 3+ years in technical writing experience required. Candidates with less technical writing experience are welcome to apply and may be considered for an entry-level position.
• Experience with help authoring software preferred
• Experience mentoring or training others preferred
• Resumes targeted to this position preferred

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.