Technology Support Specialist

Step into the role of technology support, where your expertise shapes the seamless tech experience in a dynamic cultural environment.

As a Technology Support Specialist at JPMorgan Chase within Corporate Data Center Services Team, you are a key part of a team that leverages best practices to support day-to-day technology activities. Your role involves assisting and troubleshooting hardware, software, and technology issues within the firm. You are committed to executing with efficiency and are focused on continuous improvement in service delivery,all while upholding a high level of customer satisfaction.

Job responsibilities

• Provides daily monitoring of Media management systems.
• Provides Incident management resolution for requests to add tapes.
• Completes daily operational Health Checks.
• Provides guidance to other groups for media related projects/activities.
• Manages the lifecycle of media.
• Provides structured metadata to Legal team for multiple users and periods.
• Provides support for legacy restore requests, loading tapes as requested.
• Transfers information to requesting depts. via multiple modes of data transfer.
• Performs quality assurance checks at the end of the process to make sure data provided to legal is accurate.
• Manages and supervise multiple third-party forensic restoration vendors.
• Possesses change Management experience

Required qualifications, capabilities, and skills

• Up to 6 months of experience in problem-solving and delivering first contact end-user support to help resolve issues in real-time, including hardware, software, and network support
• Good analytical skills.
• Good level knowledge of backup environment and media management.
• Process driven and risk aware.
• Self-starter, organized, detailed-oriented and ability to work independently.
• Prioritization skills and multitasking ability.
• Excellent communication skills.
• Incident Management experience.
• Ensure all activities are executed to expected standards.
• Continuous incident and request management support.
• Follow documented policies and procedures and adherence to Risk & Security controls.

Preferred qualifications, capabilities, and skills

• Familiarity with troubleshooting techniques for hardware, software, and technology systems
• Capability to document issues, procedures, and root cause analysis

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.