TechOps Specialist Intern

Your Title: TechOps Specialist Intern

Job Location: Portland, OR - US

Our Department: Trimble Viewpoint

Do you love software and enjoy helping others?

About Our Division

Trimble Viewpoint has been a construction software industry leader for more than 40 years. Since opening our doors in 1976, every success our company has experienced is a direct result of operating within our core values. Today, we articulate those values as Character, Collaboration, Commitment, Entrepreneurship, and Resilience. You'll see them reflected in the people, products, and services that put us at the technological forefront of the construction software industry.

Focused on connecting critical business functions like accounting and project management with field operations, Viewpoint's highly collaborative and intuitive cloud-based solutions can be tailored to organizations of any size. Increase accountability, efficiency, and profitability with a suite of tools designed to build a better bottom line - and a better project.

What You Will Do

As a TechOps Specialist Intern (systems and Cloud emphasis), you will play a key role in resolving system-related issues, monitoring, and performance tuning in self-hosted and cloud-deployed Viewpoint environments. Additionally, you will serve as a support liaison between Viewpoint, third-party vendors, and our customers. Key duties include:

• Providing telephone, and Internet support to customers who have questions or issues related to system configuration/setup, product functionality (attachments, scanning, printing, exporting), performance, and hosted software services.
• Troubleshooting and solving technical issues, including system performance, permissions, connectivity, login issues, and application errors.
• Provide expertise related to SQL Database Administration (back-ups, maintenance plans, user administration) for all Viewpoint product suites.
• Assist customers with Viewpoint software client/server environment, Viewpoint Cloud administration and services, software upgrades, migration, and transformation.
• Provide assistance to other departments with technical issues and follow documented processes for troubleshooting, engagement, escalation, and others with 3rd-party hosting partners.
• Monitoring, tracking, and documenting customer support calls, issues, and related activities in the CRM system or in Knowledge Base articles.
• Implement performance optimizations suggested by the engineering personnel, respond to alerts, and help monitor, tune, and configure Non-Production and Production monitoring for best sustainable performance.

What Skills & Experience You Should Bring

• Knowledge of Active Directory, Windows Server administration, and understanding of SQL Server Database Administration and relational database concepts.
• Experience in cloud-based environments such as AWS, Azure, or IaaS-based providers.
• Demonstrated knowledge of basic networking concepts and terminology.
• Experience with remote desktop takeover tools (Example: ScreenMeet, WebEx, GoToMeeting, Bomgar).
• Basic understanding of remote connection technologies, including Citrix, and MS Terminal Server.
• Soft Skills such as Communication, Teamwork, Adaptability, Problem-Solving, Creativity, Work Ethic, Interpersonal Skills, and Time Management.
• Strong customer-service orientation and commitment to ensuring timely, quality solutions to customer issues.
• Ability to effectively communicate, both orally and in writing.

Trimble's Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble's Privacy Policy

Trimble Inc. is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D