Job Description
Note: For our technical positions we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired we handle all travel arrangements and expenses for you.
Role Description and Mission:
The Territory Account Manager (TAM) serves as the primary business owner and strategic partner for a defined portfolio of small-business and emerging clients. The TAM is responsible for the comprehensive management of clients in a defined territory overseeing commercial retention operational success and strategic growth. Unlike roles solely focused on transactional support the TAM exercises independent judgment to resolve support issues formulate account strategies and resolve complex operational challenges within their assigned territory. The individual acts as a full-service consultant analyzing client needs to prescribe appropriate solutions while collaborating closely with regionally aligned internal teams.
Key Outcomes:
Client Acquisition & Program Adoption
- Proactively identify client needs within an assigned market to solicit enrollment in relevant products and services.
- Drive successful product activation and sustained adoption among new and existing key accounts.
- Provide training and post-activation support to ensure program success.
- Serve as an account management and program reinforcement resource for the assigned territory or region.
Strategic Relationship Management
- Cultivate and maintain strong relationships with client stakeholders to secure program buy-in and long-term partnership.
- Conduct data-backed business reviews for stakeholders highlighting achievements and identifying strategic growth areas.
- Analyze client business objectives to recommend and pursue opportunities for cross-selling and upselling solutions.
Operational & Financial Support
- Evaluate and resolve billing discrepancies assessing the commercial impact of financial disputes.
- Independently authorize credits or negotiate payment terms within established portfolio limits.
- Apply in-depth knowledge of product workflow to provide necessary support.
- Contribute to data reconciliation and audit projects as required.
Skills Education and Experience:
EDUCATION: College degree in Business or equivalent work experience is required. Bachelor’s degree in Business Administration Communications or a related field is strongly preferred to support the requirement for analytical and commercial discretion.
EXPERIENCE: 2-4 years of experience in Account Management B2B Consultative Sales or Client Success. Demonstrated experience autonomously managing client relationships analyzing data to drive decisions and phone based selling.
ROLE BASED COMPETENCIES (KNOWLEDGE SKILLS & ABILITIES):
- Lead Development: Demonstrates a foundational understanding of the sales process; capable of applying pipeline management techniques to cultivate and develop leads.
- Issue Resolution: Approaches daily client challenges with a helpful solution-oriented mindset; effectively utilizes internal resources to resolve standard issues and knows when to escalate complex or ambiguous problems to leadership.
- Professional Communication: Communicates with clarity and empathy; capable of guiding client stakeholders through standard processes and facilitating constructive conversations regarding program inquiries or billing concerns.
- Data Utilization: Ability to pull organize and review standard performance metrics (e.g. usage data NPS) to monitor basic account health identify clear trends and flag potential risks to senior team members.
- Cross-Functional Collaboration: As the internal support department work collaboratively with other departments (e.g. Sales Product) to ensure the timely and accurate execution of client administrative and operational requests.
- Task Management & Accountability: Takes ownership of daily responsibilities and client deliverables; efficiently manages a high volume of tasks and adapts to workflow changes to support the team's broader activation goals.
WORKING RELATIONSHIPS: The role operates with guided autonomy escalating complex commercial or operational issues to leadership. It collaborates frequently with internal product marketing and sales teams.
Hiring In:
United States: Arizona California Florida Georgia Illinois Massachusetts Michigan New Hampshire New York State New Mexico North Carolina Tennessee Virginia
The anticipated closing date to submit applications for this role is June 1 2026. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location experience job related skills and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero you'll find a workplace where your unique perspective is not just welcomed it's celebrated. We believe that our differences make us stronger and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality provides opportunities for growth and champions open communication Agero is the place for you. Join our team and help us drive the future of driver assistance while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being encourage personal development and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare dental vision disability life insurance and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off paid sick leave and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year paid sick leave and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
What the Team is Saying
.jpeg)
%20(1).png)
What We Do
Agero is a leading provider of driver assistance accident management consumer affairs support and connected vehicle services for stakeholders across the automotive industry including the world’s largest automakers auto retailers insurers rideshare providers and other brands. As the driving force behind mobility support throughout all points in the vehicle ownership journey - from purchase to maintenance and breakdown to resell or trade in - we deliver a suite of powerful innovative services and technology solutions that enable our 100+ clients to provide their drivers with enhanced communication safety and convenience for whatever their vehicle need.
Why Work With Us
At Agero our solutions help drivers when they need it most. Our work directly impacts the lives of over 12 million people each year providing safety and peace of mind. We offer a unique career environment that combines the spirited energy of a fast-paced team with the stability of an established leader. Here you transform the road ahead and shap
Gallery
Agero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Balancing work and life is a priority and productivity looks different for everyone. Our hybrid policy allows employees to work however they work best
Explore More
Date Posted
04/30/2026
Views
0