Therapy Manager, Behavioral Health

As the Therapy Manager, Behavioral Health, you will lead the practice management of Psychologists and Master Level Therapists within the Behavioral Health practice. Reporting to the Behavioral Health Clinical Director, you will oversee the day-to-day clinical operations of your team, manage hiring and interviewing processes, drive clear communication, and lead performance management efforts.

In this role, you will thrive if you are a highly motivated, detail-oriented clinician leader who excels in a fast-paced environment. You will lead with empathy while ensuring high-quality, evidence-based behavioral health care.

You will need to be curious, independent, and confident in navigating ambiguity, with strong analytical skills to manage complex situations effectively. Your ability to motivate, guide, and support a large team of therapy clinicians will be key to success.

Collaboration is essential—you will work closely with a multidisciplinary leadership team and colleagues across functions to ensure smooth, cross-functional cooperation. Your ability to solve problems, take initiative, and lead with confidence will be critical in this dynamic role.

Responsibilities:

• Review clinical documentation for accuracy, sound clinical judgment, and adherence to evidence-based protocols and workflows.
• Review quality metric dashboards, identify trends or issues and address them with individual clinicians to drive improvement
• Recommend and develop individual performance improvement plans when needed
• Manage clinician escalations, quality concerns, and contract compliance issues as they arise 
• Assist with clinician communications, practice announcements and updates
• Maintain availability for scheduled or drop-in office hours to support clinician needs and inquiries
• Actively participate in team meetings and leadership activities for the Behavioral Health Team.
• Interview, onboard, mentor and train Behavioral Health therapy clinicians to ensure high quality practice standards
• Participate in external facing activities such as webinars or conferences when required
• Dedicate approximately 16 hours per month to providing clinical care of patients on the platform; demonstrating exemplary professionalism and clinical quality including timely charting and documentation.
• Self-motivated and driven with the ability to work independently and manage multiple priorities effectively.

Qualifications:

• At least three years of clinical post independent licensure experience as a Masters Level Therapist or Psychologist.
• Minimum two years experience with healthcare people management, 5+ years preferred
• Licensed provider in good standing with your state board(s)
• Active and unrestricted license in Home State
• Consistent demonstration of high quality and strong performance
• Proven ability to effectively communicate with patients, clinicians, colleagues and leadership and develop strong relationships across all levels.

Additional Information

• 40 hours per week
• 90% administrative and 10% clinical
• No more than 4 hours of clinical work per week
• 9am-5pm your local time

The United States base salary range for this full-time position is $105.310 to $128340+ equity + benefits.

Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Included Health reserves the right to modify these ranges in the future. For further information, please ask your Recruiter. 

In addition to receiving a competitive base pay, the compensation package may include, depending on the role, the following: 

401(k) savings plan through Fidelity

Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents 

Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO")

12 weeks of 100% Paid Parental leave

Up to $25,000 Fertility and Family Building Benefit

Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment) 

11 Holidays Paid with one Floating Paid Holiday

Work-From-Home reimbursement to support team collaboration and effective home office work 

24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations

Your recruiter will share more about the benefits for this role during the hiring process.

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.