Tier 1 Customer Support - EGR1114

Do you have a Customer Support background?

Do you enjoy remote work and flexible schedules?

Apply for this opportunity today!

ModSquad has partnered with the top eBook providers in the market and we are currently seeking experienced Customer Support Representatives to respond to customer inquiries via tickets.

Project Hours (all times Pacific Standard Time):

To be discussed in the interview phase

Commitment:

To be discussed in the interview phase

Hourly Rate:

To be discussed in the interview phase

Language:

English

What We Are Looking For:

• Excellent writing and problem-solving skills
• Helpful, polite and smart individuals with a real "Can Do" attitude
• A strong passion for books/storytelling; eager to share that passion with those who you will be supporting (help our users write their story!)
• Great at identifying technical issues and communicating those issues (and their solutions) effectively to someone who may not be as tech savvy as you are
• Tech-Savvy, and able to pick up new tools/software easily

***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct (punctuation, capitalization, spelling, correct tense usage) and comprehensive. This will greatly increase the probability of scoring an interview!

Please note: A Chromebook is not sufficient for ModSquad projects.

Who is ModSquad?

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world. 

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. ***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.