Trade Manager - Melrose

The role…

We are looking for a Trade Manager to support our growing our partnerships with the world’s best interior designers and architecture firms.  The Trade Manager will develop their team to execute strategies to grow the number of trade firms who do business with Soho Home.  They are responsible for hitting metrics and overseeing active accounts. This role is perfect for someone with 5+ years of B2B sales experience who has an interest in design. They are a self-starter who can jump in without being asked, who is adaptable to change and comfortable in high growth environment. They have experience coaching and developing a team to grow the West Coast Trade department.

Main Duties

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• Respond promptly to client inquiries for quote, invoice requests and partner with our trade support team with after delivery issues.
• Vet potential trade clients prior to registering.
• Provide development to the Trade associate through weekly meetings with the support of General Manager.
• Conduct regular in-person meetings to incentivize clients on the benefits of Soho Home Melrose.
• Meet with existing Trade clients on the sales floor and ensure the ‘Soho Way’ experience.
• Actively outreach to designers and architects and invite them to register into our program.
• Manage large orders for clients by liaising internally with warehouse, delivery, and export teams.
• Conduct onboarding and discovery calls with new users to welcome them to the trade program, introduce clients to our benefits and services and identify opportunities for sales.
• Partner with cross-functional teams and stakeholders including Sales Operations, Marketing and Client
• Perform other duties as assigned by General Manager

Required Skills/Qualifications

• Highly organized, detail-oriented, customer-obsessed, self-starter
• Experience working with clients in-person and remotely via phone, email and Zoom.
• Experience managing pipeline of sales opportunities and conducting customer needs analysis.
• Experience using Salesforce and other CRM tools as well as Microsoft Office and Google suites.
• Excellent written and verbal communication skills
• Positive attitude, comfortable working with ambiguity and happy to be in a start-up environment.
• where priorities and responsibilities can shift day-to-day
• 5+ years of B2B sales experience
• Team development experience required.
• Has a proven record of accomplishment of meeting and exceeding goals, managing new businesses, and maintaining existing client relationships.
• Team player

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Must be able to move, pull, carry, or lift at least 50 pounds.
• Occasionally kneel, bend, crouch and climb as required.