Training Manager - Data and Analytics

Upwork ($UPWK) is the world's work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.
Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.
The Training Manager will play a critical role on the Analytics Platform and Solutions team. This team develops and maintains Upwork's data infrastructure, data warehouse, and business intelligence solutions, empowering our data community to drive the business forward.
The main responsibility of this role will be to develop, implement, and facilitate an exceptional training program for our internal data users. With the immense amount of data inherent to a two-sided marketplace, it is critical for new and existing team members to be able to explore, understand, and leverage data in an efficient manner. This role will get the opportunity to partner across several domains and technologies to enable teams to be as productive as possible.
Your Responsibilities:

• Manage onboarding and training curriculums regarding data and analytics tools
• Make ongoing iterations and improvements to curriculum and delivery methods for both new hire onboarding and ongoing training programs
• Partner with multiple department leadership teams and internal stakeholders to continually assess training needs and turn them into actionable programs
• Work with subject matter experts within the APS team to generate training content for domains
• Create data training documents and playbooks as required for specific areas and tools
• Design and develop training in a variety of mediums (e.g. live training, user guides, etc)

What it Takes to Catch our Eye:

• Strong communication skills and the ability to present complicated technical information in an easy-to-understand way
• Demonstrated writing skills for both technical and non-technical audiences
• Ability to address all aspects of training, including needs assessment, building lessons and guides, working with subject matter experts, and facilitation
• Previous experience in data and analytics or the willingness to learn (i.e. business intelligence tools, data warehousing, data catalogs, etc)

The annual base salary for this position in California and Washington ranges from $94,000 - $150,000. The range displayed reflects the minimum and maximum salary for this position in California and Washington, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.
Come change how the world works.
At Upwork, you'll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 19 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees.
Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. Oh yeah, we've also got amazing benefits.
Check out our Life at Upwork page to learn more about the employee experience.
Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics...
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