Training Specialist

Company Overview:

Cohere Health is illuminating healthcare for patients, their doctors, and all those who are important in a patient’s healthcare experience, both in and out of the doctors office.  Founded in August, 2019, we are obsessed with eliminating wasteful friction patients and doctors experience in areas that have nothing to do with health and treatment, particularly for diagnoses that require expensive procedures or medications.  To that end, we build software that is expressly designed to ensure the appropriate plan of care is understood and expeditiously approved, so that patients and doctors can focus on health, rather than payment or administrative hassles.

Opportunity Overview:

The Training Specialist will work in support of the Service Operations Team at Cohere Health who conduct reviews and decision Prior Authorization requests for a patient’s medical insurance . You will implement training processes to improve staff performance and onboard new hire employees to the Cohere Operations teams, You will provide support to all functions within the Training & Quality department. With a solid foundation in Training, you are expected to be flexible and nimble in your role to manage short- and long-term projects as well as dealing with day-to-day tasks. Cohere culture is one of partnership and ownership. “Not My Job” doesn’t exist in this position.

Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

What you will do:

• Facilitate training for the New Hire onboarding and continuous improvement of the Service Operations Staff
• Develop Training materials 
• Perform Quality Audit checks as required
• Coach team members for improvement 
• Provide reporting on performance and key areas of Training Performance to Sr Leadership 

Your background & requirements:

• 3+ years developing and delivering training curriculum in a healthcare environment
• Understanding of Adult Learning Theory and Training 
• Ability to lead training sessions virtually
• Attention to detail
• Communication skills - verbal and written
• Data collection, management and analysis
• Ability to conduct effective coaching sessions
• Problem analysis and problem solving
• Planning and organizing
• Effective interaction with stakeholders
• Teamwork
• Mac usage

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

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