Transformation Consultant

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Transformation Consultant in the United States.

In this role, you will partner directly with senior executives to shape and deliver enterprise-wide transformation initiatives driven by AI and emerging technologies. You’ll operate at the intersection of strategy and execution, helping organizations rethink their operating models, customer experiences, and decision-making processes. This position offers the opportunity to work across industries and functions, tackling complex challenges and translating them into actionable, measurable outcomes. You will play a key role in guiding organizations through large-scale change, from defining vision to driving adoption. Working in a fast-paced, innovation-focused environment, you’ll collaborate with diverse stakeholders and influence high-impact decisions at the highest levels.

• Engage with C-suite and senior leaders to define and drive AI-led and enterprise transformation strategies
• Develop comprehensive transformation roadmaps aligned with business goals such as growth, efficiency, and competitive advantage
• Structure complex and ambiguous challenges into clear frameworks, actionable plans, and strategic recommendations
• Assess and redesign business processes, customer journeys, and operational models using AI and automation capabilities
• Lead cloud transformation initiatives, including migration strategies and system modernization efforts
• Facilitate executive workshops, stakeholder interviews, and alignment sessions to drive consensus and decision-making
• Design and implement change management programs across people, processes, and technology
• Translate strategic initiatives into execution plans with defined milestones, ownership, and success metrics
• Identify risks, dependencies, and barriers, ensuring smooth execution and adoption of transformation initiatives
• Contribute to thought leadership, methodologies, and reusable frameworks for transformation programs

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Requirements:

• 5+ years of experience in management consulting, enterprise transformation, or technology advisory roles
• Proven experience engaging with and influencing C-level stakeholders
• Demonstrated success in leading AI or digital transformation programs, including business case development
• Strong understanding of customer experience ecosystems, including contact center technologies and omnichannel strategies
• Experience with cloud transformation or SaaS-based platform implementations
• Excellent analytical and problem-solving skills, with the ability to simplify complex challenges
• Strong communication and presentation skills, with experience creating executive-level materials
• Familiarity with change management frameworks and enterprise-scale transformation delivery
• Ability to work across industries, functions, and fast-paced environments with adaptability and credibility
• Bachelor’s degree required; advanced degree (MBA or equivalent) preferred

Nice to have:

• Experience in top-tier consulting firms or large-scale in-house transformation roles
• Knowledge of AI technologies, including agentic AI, conversational AI, and automation tools
• Certifications in change management, project management, or cloud architecture
• Hands-on experience in customer operations, contact centers, or digital transformation environments

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Benefits:

• Competitive salary and performance-based incentives
• Comprehensive health, dental, and vision insurance
• Retirement savings plans and financial wellness programs
• Flexible work arrangements and remote work options
• Generous paid time off and holiday policy
• Access to continuous learning, training, and career growth opportunities
• Collaborative, high-performance culture with global exposure