Trust & Safety Analyst, Law Enforcement Response (Contract)

OVERVIEW

The Law Enforcement Response (LER) Analyst will sit on Instacart’s Safety & Claims team and report to the Information Security Ops Lead. You will collaborate cross-functionally with Legal and other stakeholders in this role. You must be able to operate with a high degree of confidentiality. 

Instacart's Trust & Safety team takes data-driven, customer-first approaches to ensure we are compliant with all local, state, and federal regulations regarding grocery fulfillment. The Safety & Claims team is responsible for executing on processes critical to ensuring the Instacart platform remains secure and safe for all users. 

ABOUT THE JOB

• Field time-sensitive inquiries from law enforcement regarding Instacart’s policies around disclosing user data
• Communicate Instacart’s user information disclosure policies to internal and external parties with empathy, professionalism, and diplomacy
• Conduct investigations to identify users and pull records
• Draft responses to valid subpoenas, warrants, and court orders with precision and attention to detail
• Review and provide feedback on your team members’ responses
• Independently handle case management tasks, ensuring that the request queue is organized and up-to-date
• Support team with program management tasks such as QA, process improvements, and metrics reporting

NOTE: This is a 6-month contracted position at Instacart with expectations to work 40 hours/week. This is a non-exempt position, paid hourly, and eligible for additional hours as necessary.

ABOUT YOU

MINIMUM QUALIFICATIONS

• Bachelor's degree or job related equivalent experience in lieu of degree
• 2+ years of experience in legal operations, privacy operations, or a similar field
• Excellent writing skills
• Ability to communicate about complex, nuanced policy and legal issues to internal and external stakeholders in sensitive and potentially high-visibility situations
• Ability to navigate emergency situations in a calm, meticulous, detail-oriented manner
• Comfortable using Google Drive to collaborate with colleagues
• Comfortable with basic data analysis using Excel or Google Sheets
• Familiarity with legal language and US/CAN criminal justice system
• Interest in issues related to law, public safety, and privacy

PREFERRED QUALIFICATIONS

• Familiarity with applicable privacy laws and regulations
• Experience using investigative tools to conduct searches and identify records based on minimal information
• Basic understanding of SQL
• Comfortable using Adobe Acrobat or similar PDF editing software

Compensation: $34 - $38 / hour

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