Trust & Safety Specialist

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Trust & Safety Specialist in India.

This role offers the opportunity to play a critical part in safeguarding a fast-growing, digitally driven hospitality ecosystem. As a Trust & Safety Specialist, you will act as a frontline defender of community standards, ensuring a secure and positive experience for all users. You will investigate incidents, respond to sensitive situations, and collaborate with cross-functional teams to resolve risks effectively. The position combines analytical thinking with empathy, requiring you to handle complex, high-stakes scenarios with professionalism and care. Working in a remote, fast-paced environment, you’ll help shape policies and processes that strengthen long-term safety outcomes. This is an ideal role for someone passionate about protecting users while continuously improving systems and experiences.

• Respond promptly to inbound customer inquiries and urgent safety incidents, ensuring timely and effective resolution
• Conduct detailed investigations into reported violations by analyzing data, gathering evidence, and documenting findings
• Monitor system alerts and proactively address potential breaches of community guidelines or safety risks
• Provide empathetic, clear, and supportive communication to individuals involved in sensitive or negative experiences
• Coordinate cross-functional incident response efforts with internal teams to manage and resolve critical situations
• Identify emerging risks and escalate issues appropriately to leadership for further review and action
• Contribute to the development and improvement of safety processes, policies, and best practices
• Support the promotion of a safety-first culture across operations and customer experience teams

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Requirements:

• 3+ years of experience in a Trust & Safety, risk management, or customer-facing support role
• Proven experience conducting investigations and handling urgent, high-priority incidents
• Strong understanding of incident response coordination and cross-functional collaboration
• Excellent written and verbal communication skills, with a focus on clarity, empathy, and professionalism
• Demonstrated ability to apply critical thinking, sound judgment, and problem-solving in complex situations
• Experience with de-escalation techniques and handling sensitive or high-risk scenarios
• Ability to work independently in a fast-paced, remote environment with minimal supervision
• Flexibility to work non-standard hours, including weekends and holidays
• Experience in hospitality, remote teams, or dynamic operational environments is a plus

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Benefits:

• Competitive salary package with performance-based incentives
• Fully remote work environment with flexibility and autonomy
• Home office and internet stipend to support remote productivity
• Opportunities for career growth and skill development
• Inclusive and collaborative team culture
• Exposure to cutting-edge, data-driven operational systems
• Employee perks and discounts related to travel and accommodations