Trust & Safety Specialist - Law Enforcement Response (Contract)

OVERVIEW

The Law Enforcement Response (LER) Specialist will sit on Instacart’s Safety & Claims team and report to the LER Lead. You will collaborate cross-functionally with Legal and other stakeholders in this role. You must be able to operate with a high degree of confidentiality. 

Instacart's Trust & Safety team takes data-driven, customer-first approaches to ensure we are compliant with all local, state, and federal regulations regarding grocery fulfillment. The Safety & Claims team is responsible for executing on processes critical to ensuring the Instacart platform remains secure and safe for all users.

ABOUT THE JOB

• Field time-sensitive inquiries from law enforcement regarding Instacart’s policies around disclosing user data
• Conduct investigations to identify users and pull records
• Draft responses to valid subpoenas, warrants, and court orders with precision and attention to detail

ABOUT YOU

MINIMUM QUALIFICATIONS

• Excellent writing skills 
• Ability to communicate about complex, nuanced policy and legal issues to internal and external stakeholders in sensitive and potentially high-visibility situations
• Ability to navigate emergency situations in a calm, meticulous, detail-oriented manner
• Comfortable using Google Drive to collaborate with colleagues
• Comfortable with basic data analysis using Excel or Google Sheets
• Familiarity with legal language and US/CAN criminal justice system
• Interest in issues related to law, policy, and privacy 

PREFERRED QUALIFICATIONS

• Familiarity with applicable privacy laws and regulations
• Experience using investigative tools to conduct searches and identify records based on minimal information
• Basic understanding of SQL
• Professional experience related to legal and privacy operations
• Comfortable using Adobe Acrobat or similar PDF editing software

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