Trust & Safety Specialist, Privacy Compliance (Contract)
Job Description
We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
OVERVIEW
ABOUT THE ROLEÂ
This is a full-time, 6-month contracted position directly with Instacart with expectations to work 40 hours/week. This is a non-exempt position, paid hourly, and eligible for additional hours as necessary. You will be scheduled to work 1 or 2 weekend days which your manager will assign to your schedule based on your availability.Â
Instacart's Trust & Safety team takes data-driven, customer-first approaches to ensure we are compliant with all local, state, and federal regulations regarding grocery fulfillment. Â In this role you will be responsible for executing on processes critical to ensuring the Instacart platform remains compliant to these regulatory requirements.
ABOUT THE JOB
- Review and respond to privacy-related inquiries and requests
- Identify inefficiencies to improve privacy-related workflows
- Complete live transaction reviews with a detail-oriented approach
- Categorize user data based on pre-set qualitative criteria
- Proactively communicating emerging customer-facing or shopper-facing issues and concerns to internal and partner teams
- Implement and execute internal policy initiatives to ensure platform safety and integrity
- Execute on repetitive operational tasks while maintaining high attention to detail and having an eye for process improvements
- Identify trends and anomalies in queue workflows
ABOUT YOU
MINIMUM QUALIFICATIONS
- ~1-2 Years professional experience, ideally in a fast-paced setting in support or data entry
- Quickly adapt to changes and learn multiple sets of policies and processes
- Able to operate with a high degree of confidentiality
- Strong, clear, and concise writing and communication skills with attention to detail, grammar, brand tone, and voice
- An eye for process optimization
- Ability to execute consistently with a high degree of accuracy and attention to details
- Positive attitude and fortitude to work through ever-changing and dynamic operational conditions
- Evening and Holiday availability may be required
PREFERRED QUALIFICATIONS
- Familiarity with MS Office, Google Suite or similar
- Familiarity with ZenDesk, OneTrust or similar (preferred)
Previous experience working privacy or legal operations is a plus
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Please read more about our benefits offerings here.Â
For US based candidates, the base pay ranges for a successful candidate are listed below.
Accommodations & Accessibility
At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability, please submit an Accommodations Request Form and someone from our team will reach out soon to see how we may be able to assist.
Date Posted
02/15/2023
Views
6
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