Trust & Safety Specialist, Critical Response

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Trust & Safety Specialist, Critical Response in the United States.

This role is at the heart of platform integrity, ensuring a safe, secure, and trusted experience for users in a fast-moving, on-demand environment. You will join a Critical Response team focused on identifying and addressing high-risk behaviors, misconduct, and policy violations with speed and accuracy. Working in a data-driven and user-first setting, you will review sensitive cases, make time-critical decisions, and help protect the community from harmful activity. The position requires strong judgment, attention to detail, and the ability to stay calm in high-pressure situations. You will collaborate closely with cross-functional teams to escalate and resolve complex issues while maintaining operational excellence. This is a highly impactful role where your decisions directly support trust, safety, and platform reliability.

• Review, triage, and investigate inbound Trust & Safety tickets related to user misconduct, policy violations, and high-risk behaviors on the platform.
• Take timely enforcement actions including account restrictions, bans, and notifications related to inappropriate content or behavior.
• Escalate complex or sensitive cases to the appropriate internal teams for deeper investigation and resolution.
• Monitor, document, and maintain accurate records of all actions taken to ensure consistency, compliance, and audit readiness.
• Provide real-time support during critical incidents and coordinate emergency response actions when required.
• Collaborate with cross-functional teams to improve workflows, processes, and response efficiency across Trust & Safety operations.
• Execute high-volume operational tasks while maintaining accuracy, confidentiality, and adherence to policy guidelines.

Requirements:

• Experience in Trust & Safety, Risk Operations, Customer Support, or a similar fast-paced, user-facing operational role.
• Strong written and verbal communication skills with excellent attention to detail, tone, grammar, and clarity.
• Ability to assess sensitive situations and make quick, sound decisions in high-pressure environments.
• Strong conflict resolution and interpersonal skills with the ability to handle challenging or emotionally charged content.
• Comfort working with structured processes, repetitive workflows, and high-volume case management.
• Proficiency with tools such as Excel or Google Sheets for tracking, reporting, and analysis.
• Strong sense of confidentiality, professionalism, and accountability when handling sensitive user data.
• Availability to work a fixed schedule including weekends and extended evening hours.

Benefits:

• Competitive hourly compensation aligned with regional market benchmarks
• Fully remote Flex First work model with location flexibility
• Opportunity to contribute directly to platform safety and user trust at scale
• Dynamic, fast-paced environment with exposure to Trust & Safety operations
• Cross-functional collaboration with risk, operations, and policy teams
• Learning opportunities in moderation systems, risk management, and critical response workflows
• Inclusive and flexible culture supporting work-life balance