UI/UX Designer - Customer Experience (6 month contract)

The Customer Experience team is a small team with an outsized impact at Mozilla. We’re responsible for supporting Mozilla’s family of products including Firefox, Pocket, Mozilla VPN, and more. Our team is responsible for Mozilla’s support platform (SUMO), which hosts our knowledge base and is home to a global community of hardworking volunteers who spend their time answering user questions and writing and localizing knowledge base articles into more than 50 languages. We partner with teams across Mozilla to support initiatives large and small, and share valuable insights we earn from our support interactions to help improve our products and services.

• Lead the design explorations for our support website, working closely with our Customer Experience team to identify and explore solutions to improve support journeys overall.
• Run research and user testing projects to validate assumptions and make informed decisions
• Create designs for support journeys that are specific to individual products or customer contact reasons
• Develop wireframes, prototypes, and high-fidelity mockups that effectively communicate design ideas and concepts.
• Follow existing Mozilla design systems and style guides to ensure consistency across all Mozilla surfaces
• Stay up-to-date with the latest design trends, tools, and technologies.

• Proven experience as a UI/UX Designer or similar role.
• Strong portfolio of design projects that demonstrate expertise in user-centered design principles.
• Proficiency in design tools such as Sketch, Figma, Adobe Creative Suite, etc.
• Understanding of front-end development languages such as HTML, CSS, and JavaScript.
• Excellent communication and collaboration skills.
• Ability to work independently and meet project deadlines.
• Experience in support, customer experience, and research is a plus.

About Mozilla 

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

Commitment to diversity, equity, inclusion, and belonging

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission.  We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at [email protected] to request accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws.  Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.

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