US MGA Claims Program Manager

Simply Business is a digital insurance brokerage that specializes in one thing: protecting the businesses our customers are working hard to build. We’re doing this by simplifying the insurance-buying process for all small businesses blending together a combination of technology data and insurance knowledge. Our proprietary technology platform allows small business owners to easily search and compare quotes from over 20 top-rated insurance providers customize their coverage and purchase and access their policies – all online.

Founded in the UK in 2005 Simply Business is an insurtech pioneer with nearly 20 years of experience supporting small businesses. Simply Business is passionate about building an outstanding product for our customers – one that empowers their entrepreneurial spirits.

More importantly we’re doing it all while taking care of our people. We’ve consistently been named a best place to work including most recently ranking in Built In’s 2025 Best Companies to Work for in the US (Top 100) and Best Places to Work in Boston.

We want team members who have the drive to challenge boundaries. If you’re smart and passionate about delivering brilliant customer experiences we’d love to hear from you.

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors including the scope complexity and location of the role; the skills education training credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program employees are also eligible for performance-based cash incentive awards.

• Guide TPA partners as the primary technical point of contact to ensure claims excellence and accurate dispositions.

• Establish and monitor KPIs such as settlement accuracy and lifecycle duration while keeping a close eye on aged inventory.

• Conduct deep-dive audits and technical file reviews to score TPA quality efficiency and adherence to best practices.

• Maintain reserve integrity by tracking increases of $25K or more to ensure accuracy aligns with long-term book profitability.

• Strategic ownership by providing expert second opinions on complex coverage letters and pushing for aggressive early resolution of claims.

• Drive data intelligence by analyzing loss trends to identify specific trade risks and feeding those insights back to our Underwriting and Product teams.

• Partner with stakeholders to lead roundtable discussions on complex claims and produce high-quality performance scorecards for leadership.

• Perform other duties as assigned.

• Professional designations such as CPCU ARM AIC or SCLA.

• Ability to influence and persuade partners through technical expertise and relationship building.

• Leverage a data-driven mindset and analytical curiosity to deeply understand litigation and loss ratio drivers identifying financial trends that protect the bottom line.

• A self-motivated problem-solver who thrives in fast-paced environments and isn't afraid to "fix broken processes".

• Experience working with TPA MGA or delegated authority environment

• Bachelor’s Degree

• A minimum of 5+ years of professional experience in claims or risk management with a specific focus on Commercial Lines General Liability.

• Expertise in handling litigated commercial bodily injury or product liability claims.

• Deep understanding and application of coverage throughout the claims lifecycle including compliance with regulatory requirements.

Here are some of the great benefits and perks that come from being a Simply Business employee:

• Group plan for medical dental vision and prescription drug coverage.

• Short term disability long term disability and life insurance coverage.

• Participation in the Company’s bonus program-Participation in 401(k) plan with a 5% employer match.

• Commuter benefits to help cut down on parking and public transit costs.

• 25 days of vacation time plus 10 sick days and 10 company holidays.

• A genuine investment in your learning and development-Regular team outings and volunteer opportunities. 

• An awesome office space.

• A hybrid working model giving our employees great choice and flexibility to work in a way that’s best for their particular job their teams and their lives.

Simply Business is an equal opportunity employer. We’re committed to welcoming and helping employees grow within an inclusive & diverse culture.

What We Do

Simply Business is dedicated to making small business insurance simple and accessible. Our robust digital marketplace allows small business owners to find and buy the insurance they need online matching them with coverage from multiple top insurers to offer choice transparency and value. We have nearly 20 years of experience supporting small businesses with over 1 million customers worldwide. Founded in the U.K. in 2005 Simply Business launched its U.S. operations in 2017 and today employs over 1000 people across offices in London and Northampton in the U.K. and in Boston and Atlanta in the U.S.Simply Business is more than our name. It’s how we approach small business insurance.

Why Work With Us

Here at Simply Business we have five core values that we uphold in everything that we do: Learning Empowerment Authenticity Pioneering and Simplicity. Utilizing these values and embedding them into our culture makes SB a unique and great place to work a place where every person is valued a place where we get things done and have fun doing so.

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