US Payroll Specialist

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. 

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. 

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

We are seeking a detail-oriented and knowledgeable Payroll Operations Specialist to join our team. This person will be responsible for accurately inputting deduction and contribution changes into various payroll systems on behalf of our customers. The ideal candidate must possess extensive knowledge of multiple payroll systems and be proficient in creating, editing, and deleting manual deductions and contributions. A solid understanding of general payroll and benefits concepts, such as payroll cycles and cutoff dates, is essential. 

What does a day in the life of a Payroll Specialist look like?

• Manually input deduction and contribution changes into multiple payroll systems, ensuring accuracy and adherence to established procedures. (but 99% of the time would be spent doing the task listed in the first bullet point.)
• Review and classify large volumes of payroll and benefits data including deduction types, taxes, and benefit contributions.
• Contribute to process improvement initiatives by developing comprehensive, step-by-step instructions for accurately implementing deduction and contribution changes in undocumented payroll systems.

What are the required qualifications of a Payroll Specialist?

• At least 2 years of payroll related experience
• Experience in running/processing payroll
• Processing US payroll and/or benefits for small to medium-sized organizations
• Comfortable navigating ambiguous situations to resolve complex issues. 
• Experience with multiple types of payroll systems (ADP WFN, Paylocity, UKG, etc.)
• Experience in creating reports




#abetterwaytogrow

Ninja Perks and Benefits

*Full time employees

● Competitive compensation

● Adherence to government-mandated benefits

● Retirement Savings Program with Company Matching

● Life Insurance

● HMO on day 1

● Paid time off, birthday leave

● Bonus and incentive plans

● Opportunities for skills training and personal and professional development

● Employee Referral Program

● Beautiful office space (for onsite employees)

● Free lunch provided daily (for onsite employees)

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.