Vendor Manager - Operations

We are looking for a leader to join our Support team as Vendor Manager - Operations. In this role, you will lead Checkr’s emerging vendor operations practice. You will assess and performance manage Checkr’s BPO vendors, develop and outsourcing strategy, run RFPs and negotiate contracts, and ensure that our vendor partners provide a delightful experience for Checkr’s candidates. This position requires a candidate with strong analytical and communication skills to influence data-driven business decisions, attention to detail, an ability to manage cross functional and high visibility projects and initiatives, and a deep understanding of Checkr’s customers and what they need to be successful. Ability to interact with all levels of senior management (including VP, SVP and C-suite) is a must. 

Responsibilities:

• Own vendor KPIs and SLAs to ensure our partners consistently meet and exceed goals 

• Partner with Operations teams to deliver operational results and KPIs, identifying issues and emerging trends, and providing a breadth of insight to improve support

• Develop vendor strategy and incorporate into the annual and multi year planning processes for Operations by implementing scalable and consistent processes to enable operational excellence 

• Assess vendor landscape, run RFPs, and negotiate contracts to balance quality and cost

• Own the overall quality of Checkr customer service through real-time feedback, ongoing quality and training management, enablement programming, and escalation management programs

• Lead and conduct analyses to enable data-driven decisions that optimize business performance, evaluate new investment opportunities and solve complex business challenges. In particular process improvement initiatives to drive process efficiencies

• Deliver monthly & quarterly analyses and reporting of the business' operational results and KPIs, including variances to plan, ensuring key issues, risks, and business drivers are understood and highlighted

What you bring:

• 5+ years of vendor management experience

• Excellent modeling and data analysis skills with strong attention to detail

• Knowledge and connections within the BPO industry

• Outstanding interpersonal and communication skills with proven experience in cultivating collaborative working relationships with teams across an organization

• Deep experience working in high-growth environments with a proven ability to identify and drive impactful financial outcomes, and to manage complex projects across multiple teams

• A passion to improve the Checkr Customer experience 

• Demonstrates the Checkr core values of Grit, Humility, Transparency, Connection and Ownership 

What you get:

• A fast-paced and collaborative environment

• Learning and development allowance

• Competitive compensation and opportunity for advancement

• 100% medical, dental, and vision coverage

• Up to 25K reimbursement for fertility, adoption, and parental planning services

• Flexible PTO policy

• Monthly wellness stipend, home office stipend

One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. The salary range for this role is $87,627 to $182,390.
Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.   

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

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