Vendor Product Specialist

Position Summary:

The Vendor Product Specialist performs ongoing support for the Vendor Management team throughout the vendor and product lifecycle. They assist with the post-launch support of vendor products and processes with a commitment to creating the best possible experience for our partners. The Vendor Product Specialist collaborates with and shadows the Vendor Product Analyst during existing vendor management projects.

Essential Responsibilities:

• Partners with Vendor Product Analysts to create and update SKUs, pricing, deals, and promotions
• Troubleshoots ordering, provisioning, and API integration issues identified or escalated by Sales, Service Delivery, and our Partners
• Shadows vendor projects, learns and understands new product features, dependencies, and quote-to-cash processes to serve as process SME post-launch
• Communicates with internal departments on questions related to vendors, products, and order-to-cash processes
• Runs audits of and makes updates to vendor and product process documentation and knowledgebases
• Captures requirements and success criteria for platform updates related to portal functionality; shares requirements with Product Operations team
• Participates in and coordinates alignment meetings to identify product and process pain points across departments
• Develops strong, collaborative relationships with team members in order to help with various tasks and projects
•  

Ideal Skills, Experience, and Competencies:

• At least one (1) year previous work experience in project management or business analysis
• Familiarity with project management tools a plus (e.g., Wrike, Jira, Asana, Postman)
• Familiarity with project management and/or process methodologies a plus (e.g. Agile, Scrum, Lean, Kanban, Design Thinking)
• Ability to become familiar with Product Management processes and the intricacies of the Pax8 Platform
• Detail oriented and willing to execute daily tasks and projects related to products, pricing, process, and API troubleshooting
• Excellent self-awareness
• Strong analytical, organizational, and problem-solving skills
• Excellent teamwork, communication, and interpersonal skills
• Ability to create new and better ways for the team to be successful
• Ability to communicate effectively with a wide range of stakeholders
• Ability to manage multiple tasks/projects simultaneously while operating with a sense of urgency in a fast-paced environment

Required Education & Certifications:

• B.A./B.S. degree in related field or equivalent work experience

#LI-Remote #LI-JF1 #BI-Remote