Vice President AI & Machine Learning Engineering

• Define and execute AI/ML strategy for your engineering domain aligning research engineering and product delivery to ServiceNow's business objectives and revenue growth.
• Drive development and scaling of the Agentic AI Platform & Search - building foundational infrastructure for autonomous multi-step agents that orchestrate complex multi-department business processes with built-in governance and trust.
• Deliver omni-channel AI resolution and fulfillment enabling seamless autonomous experiences across Chat Voice Computer Use and Generative UI.
• Lead model strategy execution - including third-party and domain-specific models - optimizing for enterprise workflows at Fortune 500 scale.
• Build and operate enterprise-grade ML infrastructure: model training pipelines feature stores model serving A/B experimentation and MLOps at cloud scale.
• Lead applied research in NLP generative AI retrieval-augmented generation (RAG) vision recommendation systems and reinforcement learning for enterprise use cases.
• Partner across Platform Data Product and UX teams to deliver intelligence at the right time with the right context in the flow of work.
• Recruit develop and scale a global AI/ML engineering organization of 100+ across the US India and Europe cultivating a culture of research excellence and product impact.
• Represent ServiceNow as a thought leader in enterprise AI - engaging the broader AI community supporting publications and conference participation and helping attract world-class talent.

• MS or PhD in Computer Science AI Machine Learning or a closely related field. Exceptional candidates with a BS and a strong industry track record will also be considered.
• 12+ years of progressive experience in AI/ML engineering and research with 3+ years in senior leadership roles (Senior Director or VP level) at leading technology companies.
• Deep technical expertise across the modern AI stack: large language models transformer architectures generative AI NLP/NLU agentic AI systems RAG and reinforcement learning.
• Proven track record fine-tuning and deploying foundation models at production scale with hands-on knowledge of distributed training model optimization and inference efficiency.
• Experience building and scaling ML platforms and infrastructure - including feature stores model registries experimentation frameworks and CI/CD pipelines for ML systems.
• Demonstrated success shipping AI-powered products in enterprise or B2B SaaS contexts with clear understanding of governance and trust requirements for Fortune 500 customers.
• Strong publication record or patent portfolio in top venues (NeurIPS ICML CVPR ACL KDD) and active engagement with the research community.
• Experience leading globally distributed engineering teams of 100+ with a track record of recruiting and retaining world-class AI talent.
• Strong executive presence - able to communicate AI strategy and technical vision to senior leadership customers and non-technical stakeholders with clarity and conviction.
• Strategic thinker with a builder's mindset balancing long-term research investments with near-term product delivery in a fast-paced high-growth environment.

• Prior Director or VP title at a major technology company or high-growth AI-native company.
• Experience with enterprise workflow platforms knowledge management systems or operational intelligence at scale.
• Background in building or integrating conversational AI chatbot or virtual agent technologies for enterprise use cases.
• Experience supporting M&A technical integration - helping absorb acquired AI teams and technology into a larger platform organization.
• Thought leadership through published research open-source contributions conference presentations or advisory roles in the AI community.

What We Do

As the AI platform for business transformation we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C" as we like to call it). With more than 8400+ customers we serve approximately 90% of the Fortune 500® and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™.Explore your future career with us visit www.careers.servicenow.comFrom Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Why Work With Us

By joining ServiceNow you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company you can grow your career faster.

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