Vice President CEG Global Partner Strategy and Management

ServiceNow

Vice President CEG Global Partner Strategy and Management

Posted 6 Hours Ago

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Hiring Remotely in Santa Clara CA USA

Remote or Hybrid

264K-449K Annually

Expert/Leader

Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation

We're putting AI to work for people.

The Role

Lead CEGs global partner strategy and execution for a $300M+ partner portfolio. Own partner governance commercial management vendor relationships and partner-enabled delivery. Drive partner performance capacity planning executive relationships strategic programs and AI/automation-enabled service models while advising senior leadership and aligning cross-functional stakeholders.

Summary Generated by Built In

Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI any data and any workflow- helping 85% of the Fortune 500® work smarter faster and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
The Vice President Global Partner Strategy and Management is responsible for defining and executing CEG's global partner strategy overseeing a $300M+ partner portfolio across managed services subcontracting and partner-enabled delivery models. This leader owns the end-to-end partner ecosystem including partner strategy vendor governance commercial management and partner-enabled service delivery.
The role is accountable for the strategy performance and business outcomes of CEG's partner ecosystem including delivery capacity services economics operational scalability and partner-enabled growth. This includes leading strategic partner programs managing executive partner relationships and driving continuous improvement in partner performance utilization and business outcomes. The VP will also identify emerging opportunities to leverage partners in new service models including AI-enabled and automation-driven delivery.
Reporting to the CEG COO/GVP of Strategy & Operations the VP serves as the executive relationship owner for CEG's most strategic partners building and managing relationships with partner CEOs CFOs and COOs. This leader will oversee executive business reviews sponsor key strategic initiatives and lead resolution of critical escalations. Internally the VP serves as a strategic advisor and thought partner to the CEG COO SVP of CEG and senior leadership team helping shape CEG's operating model delivery strategy and partner ecosystem roadmap.
Working closely with leaders across Sales Finance Legal Product and CEG Operations this role ensures partner investments and commitments are commercially sound operationally effective and aligned with ServiceNow's broader business objectives. The VP will represent CEG's partner strategy across ServiceNow and help shape how partner-enabled delivery supports the company's evolving go-to-market and services strategy.
Success in this role requires strong commercial acumen operational rigor strategic vision and executive presence along with the ability to influence senior stakeholders navigate complex negotiations and drive alignment across functions partners and geographies.
Qualifications
Partner Strategy & Governance:

Define and execute CEG's partner ecosystem strategy in alignment with ServiceNow's broader partner strategy and CEG's long-term business objectives.
Establish partner segmentation investment frameworks governance models KPIs and executive review cadences.
Lead strategic planning and executive business reviews with key partners.
Identify emerging partner models capabilities and technologies that enhance delivery outcomes scale and economics.
Partner closely with Global Partners & Channels to align on strategy capability development incentive models and shared opportunities across delivery and go-to-market motions.

Vendor & Commercial Management:

Own strategic vendor relationships including contract negotiations renewals commercial terms and performance management.
Establish and oversee SLAs compliance standards and performance frameworks across the partner portfolio.
Drive vendor optimization initiatives to maximize value efficiency and business outcomes.
Lead resolution of partner-related commercial and operational escalations in partnership with Finance Legal Procurement and Operations.
Oversee partner management tooling analytics and reporting capabilities to support governance performance management capacity planning and decision-making.

Partner Execution & Operational Alignment:

Ensure partner capacity capabilities and service commitments align with CEG delivery priorities and business objectives.
Partner with field operations and delivery leadership to drive partner onboarding enablement resource planning and operational readiness.
Oversee partner utilization capacity planning financial commitments and performance against business plans.
Drive initiatives that improve delivery quality operational efficiency compliance and customer outcomes.
Serve as the executive escalation point for significant partner-related operational issues.
Lead develop and scale a high-performing partner strategy and management organization.

Strategic Initiatives & Innovation:

Lead strategic initiatives to optimize CEG's use of partners across service delivery capability expansion and operational scale.
Represent CEG partner strategy and performance in executive reviews governance forums and strategic planning discussions.
Evaluate and implement new partner-enabled service models including AI-enabled and automation-driven delivery capabilities.
Sponsor transformational initiatives such as partner consolidation operating model improvements technology enablement and integration activities.
Provide regular insights and recommendations to CEG leadership on partner performance risk opportunities and market trends.
Partner with Global Partners & Channels to share learnings and best practices that inform ServiceNow's broader partner ecosystem strategy.

Skills:

12+ years of experience in partner management vendor management professional services consulting operations or related strategic business roles including 5+ years leading teams.
Demonstrated success managing large-scale partner ecosystems strategic vendor relationships or partner-enabled delivery models including accountability for significant commercial investments and business outcomes.
Experience developing and executing partner strategies governance frameworks and performance management programs in complex matrixed organizations.
Strong commercial acumen including contract negotiation financial analysis business case development and executive-level vendor management.
Proven ability to influence and align senior stakeholders across Operations Finance Legal Sales Product and other cross-functional organizations.
Experience using data and analytics to drive strategic decision-making operational performance and continuous improvement.
Bachelor's degree in Business Finance Operations or a related field.

Preferred qualifications:

MBA or equivalent advanced degree.
Experience within enterprise software SaaS professional services or consulting organizations.
Experience developing partner ecosystem strategies and operating models in global high-growth organizations.
Familiarity with managed services outcome-based commercial models and partner-enabled service delivery.
Experience leading organizational transformation operating model redesign or large-scale business change initiatives.

Competencies:
Executive Leadership & Presence

Establishes credibility with executive stakeholders and partner leadership.
Communicates with clarity confidence and strategic perspective.
Serves as a trusted advisor to senior leaders and represents the organization in executive forums.

Strategic Thinking & Business Acumen

Develops long-term strategies aligned to business objectives and translates them into executable plans.
Applies strong commercial financial and operational judgment.
Navigates ambiguity and balances short-term execution with long-term value creation.

Influence & Negotiation

Leads complex negotiations and drives alignment across stakeholders without direct authority.
Builds coalitions and influences decisions through relationships data and business insight.
Effectively navigates competing priorities and organizational complexity.

Operational Excellence

Establishes accountability through governance metrics and performance management.
Uses data and analytics to drive decisions and continuous improvement.
Ensures disciplined execution against strategic objectives.

Relationship Management & Change Leadership

Builds trusted relationships across partners functions and geographies.
Leads organizations through change transformation and evolving business priorities.
Demonstrates resilience adaptability and emotional intelligence in dynamic environments.

Key working relationships:
Internal: CEG COO/SVP CEG Field Operations Finance Legal Sales Delivery Leadership HR/Talent Global Partners and Channel leadership.
External: Partner executive leadership partner account teams sub-contractors industry associations.
JV19
For positions in this location we offer a base pay of $263900 - $448600 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Skills Required

12+ years experience in partner management vendor management professional services consulting operations or related strategic business roles
5+ years experience leading teams or organizations
Demonstrated success managing large-scale partner ecosystems strategic vendor relationships or partner-enabled delivery models with accountability for commercial investments and outcomes
Experience developing and executing partner strategies governance frameworks and performance management programs in complex matrixed organizations
Strong commercial acumen including contract negotiation financial analysis and business case development
Proven ability to influence and align senior stakeholders across Operations Finance Legal Sales Product and other cross-functional organizations
Experience using data and analytics to drive strategic decision-making and operational performance
Bachelor's degree in Business Finance Operations or a related field
Experience within enterprise software SaaS professional services or consulting organizations
MBA or equivalent advanced degree
Experience developing partner ecosystem strategies and operating models in global high-growth organizations
Familiarity with managed services outcome-based commercial models and partner-enabled service delivery
Experience leading organizational transformation operating model redesign or large-scale business change initiatives

What the Team is Saying

ServiceNow Compensation & Benefits Highlights

Healthcare Strength—Health coverage is presented as comprehensive including medical dental vision disability life insurance and an EAP with a defined number of free counseling visits per incident; materials also highlight mental‑health support. This breadth positions core healthcare as a strong pillar of the package.
Parental & Family Support—Paid parental leave is described as substantial (e.g. 20 weeks for birthing parents and 12 weeks for non‑birthing parents) alongside fertility adoption assistance and caregiver resources. This combination signals robust family-oriented support.
Leave & Time Off Breadth—Time off includes flexible PTO 12 paid holidays tenure‑based vacation targets (15/18/20 days by service) and periodic company wellbeing days. Together these create multiple avenues for rest and flexibility.

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The Company

HQ: Santa Clara CA

29000 Employees

Year Founded: 2004

What We Do

As the AI platform for business transformation we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C" as we like to call it). With more than 8400+ customers we serve approximately 90% of the Fortune 500® and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™.Explore your future career with us visit www.careers.servicenow.comFrom Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Why Work With Us

By joining ServiceNow you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company you can grow your career faster.

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At ServiceNow we lead with flexibility and trust. For some home is the primary workplace. For those who come into a ServiceNow workplace you are empowered to make team-guided and individual-led decisions on how and when you use the workplace.

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