Vice President Solutions Engineering

Uniphore is one of the largest B2B AI-native companies—decades-proven built-for-scale and designed for the enterprise. The company drives business outcomes across multiple industry verticals and enables the largest global deployments.  
  
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI Knowledge AI Emotion AI workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice video and text and how to analyze all types of data.  
  
As AI becomes more powerful every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people machines and data: all in the service of creating the most human processes and experiences for customers and employees.   

Job Description:
 

The VP of Solutions Engineering will own the technical pre-sales function globally—defining strategy building the team and setting the standard for how Uniphore’s platform is architected demonstrated and validated with enterprise customers. This is a builder role. You will inherit a team of 13 SEs across the US Middle East and APAC with an immediate mandate to scale to 26+ while establishing consistency technical rigor and operational excellence across the organization.

This role requires a deeply technical leader—someone who can go architecture-level with enterprise CTOs and ML engineers while also shaping GTM strategy with the CRO. You must be as credible in a whiteboard session on agentic AI infrastructure as you are in a boardroom.

This position is based in Palo Alto CA. Regular in-office presence is required.

Technical Pre-Sales Leadership

• Own the global SE function end-to-end: strategy hiring enablement and execution across pre-sales engineering and solution architecture.

• Build and enforce a consistent repeatable SE motion—demo environments POC frameworks technical qualification criteria and win/loss analysis.

• Serve as the senior technical authority in strategic customer engagements including architecture reviews security and sovereignty discussions and executive briefings.

• Drive technical differentiation by articulating Uniphore’s platform advantages—zero-copy data architecture composable model layer agentic orchestration—against hyperscaler alternatives.

Platform Strategy & Product Influence

• Partner with Product and Engineering to translate field insights into roadmap priorities ensuring the platform stays ahead of enterprise AI buyer requirements.

• Shape how Uniphore’s four-layer architecture (data knowledge models agents) is positioned and validated across industry verticals.

• Develop scalable solution frameworks and reference architectures that accelerate sales cycles and reduce time-to-value for customers.

Team Building & Organizational Scale

• Scale the SE organization from 13 to 26+ globally with a focus on technical depth regional coverage and specialist capability (AI infrastructure data architecture agentic workflows).

• Build a culture of technical excellence—invest in AI upskilling create career development paths and establish performance standards that attract and retain top technical talent.

• Partner with Sales leadership to define AE/SE ratios coverage models and engagement protocols that maximize revenue efficiency.

Executive Engagement & Market Presence

• Represent Uniphore at the CTO and VP Engineering level in enterprise accounts establishing trusted advisor relationships with technical decision-makers.

• Participate in industry events customer advisory boards and thought leadership activities to reinforce Uniphore’s position as the enterprise AI platform leader.

• Support the CRO in executive-level deal strategy and customer escalations.

Required

• Deep current technical expertise in AI infrastructure foundation models LLM/SLM deployment RAG architectures or agentic AI frameworks—gained through hands-on work or direct customer engagement at companies building or selling in this space.

• Proven track record building and scaling pre-sales Solutions Engineering organizations globally—from defining the function to managing large multi-region teams at significant scale.

• Experience at an AI-native company cloud data platform or AI infrastructure company.

• Ability to operate credibly at both the engineering/architecture level and the C-suite business level—this is not a role for a polished presenter who can’t go deep.

• 15+ years in Solutions Engineering or pre-sales technical roles with 8+ years in senior leadership.

• Bay Area-based or willing to relocate. Regular in-office presence at our Palo Alto HQ is required.

Strongly Preferred

• Hands-on experience with enterprise data sovereignty zero-copy architectures or regulated industry AI deployments.

• Experience leading SE organizations through a company’s platform transition (e.g. product to platform legacy to AI-native).

• Pre-IPO company experience—understanding of what it takes to build scalable GTM infrastructure ahead of a public offering.

• International team leadership across AMER EMEA and APAC.

• SE organization scaled to 26+ with consistent standards frameworks and operational cadence in place within 12 months.

• Measurable reduction in sales cycle length through repeatable technical qualification and POC methodology.

• Uniphore’s platform is technically validated and architecturally credible with Fortune 500 CTOs and ML engineering teams.

• Revenue influenced by SE engagements grows in proportion to team scale.

• Team retention engagement and technical depth improve year-over-year.

• Ground-floor opportunity to build the SE function.

• Strategic backing from NVIDIA Snowflake and Databricks—the infrastructure companies shaping enterprise AI.

• A platform solving what hyperscalers cannot: production-grade agentic AI with full data sovereignty for regulated industries.

• Direct partnership with a CRO and CEO who are deeply technical and operator-led.

• The chance to define what enterprise AI pre-sales looks like—this function is being built not inherited.

Hiring Range:

The specific rate will depend on the successful candidate's qualifications and prior experience.

In addition to competitive base pay this position also includes an annual incentive opportunity based on target achievement  pre-IPO stock options benefits including medical dental vision 401(k) with a match and more plus generous paid time off paid holidays paid day off for your birthday and other paid leave policies to support employees through all phases of life.

Location preference:

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race color religion sex sexual orientation disability veteran status and other protected characteristics.
 
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience please visit www.uniphore.com.

What We Do

The Uniphore Business AI Cloud spans agents models knowledge and data combining the simplicity of consumer AI with the rigor security and scalability the enterprise demands. Business users can harness AI effortlessly and deliver outcomes immediately while CIOs gain the foundation to build powerful AI applications embedded into workflows and trained on enterprise data.Built for the Enterprise backed by AI LeadersBacked by NVIDIA AMD Snowflake and Databricks Uniphore brings a unique combination of capital and strategic alignment — validating its position as the definitive Business AI leader. Recent acquisitions of ActionIQ Infoworks Orby AI and Autonom8 further cement Uniphore's AI talent depth and accelerate outcomes for clients.A Complete Composable PlatformUniphore is designed to be:Sovereign — run on any public cloud private cloud or on-premises with full control over your data and AI models.Composable — choose your layer model or component—vector DBs knowledge graphs data compute and beyond.Secure — embedded guardrails observability and AI security ensure trusted compliant and enterprise-grade protection.Trusted at ScaleOver 2000 global businesses — including many of the Fortune 500 — rely on Uniphore every day to drive growth improve efficiency and deliver personalized customer experiences. Customers include leaders across industries like Skechers LastPass Atlassian HP Allstate Sony and more.Industry RecognitionNamed to Inc.'s Best in Business ListListed on the Deloitte Technology Fast 500Recognized in reports by Gartner Forrester and IDCFrom Pilot to ProductionThrough strategic collaborations with industry leaders like KPMG Cognizant Rackspace Databricks and Snowflake Uniphore helps organizations move beyond experimental AI pilots to production-grade deployment — operationalizing AI agents across internal and client-facing workflows at scale.