VIP Account Manager

We are ARB Interactive the team behind Modo Casino one of the top Social+ platforms in the US. Founded in 2022 we've grown to nearly 200 team members and were named one of LinkedIn's 2025 Top 50 Startups in the United States. We move fast think big and love bold ideas that push boundaries (and buttons). From new rewards to fresh game mechanics every challenge is a chance to innovate and have fun doing it. Our culture is collaborative curious and full of laughter because great ideas grow best between coffee code and a few epic high-fives.

Position Overview

As a VIP Account Manager you’ll provide exceptional support to VIP players responding to their needs across all communication channels. Your role will involve resolving inquiries supporting promotions and ensuring a rewarding experience that builds long-term loyalty.

Key Responsibilities:

• Manage a dedicated portfolio of VIP players building strong relationships.

• Provide support via phone email and text resolving any player concerns.

• Support and drive ongoing promotions and initiatives enhancing the overall player experience and improving retention.

• Develop in-depth knowledge of products services and promotional offerings on the Modo.us platform.

• Collaborate with internal teams to align VIP strategies with the company’s broader goals.

Job Requirements:

• Bachelor’s Degree in a relevant field.

• Experience in the online Social Casino or iGaming industry is highly preferred.

• Minimum of 2 years in VIP Account Management Business Development or a similar role.

• Proven ability to conduct outreach campaigns that drive engagement and growth

• Expert in player engagement retention and loyalty-building strategies.

• Strong knowledge of social casino trends and player behavior.

• Excellent verbal and written communication skills.

• Strong organizational and project management skills with the ability to prioritize tasks and meet deadlines.

Diversity Commitment: We are focused on building a diverse and inclusive team. We welcome people of all backgrounds experiences abilities and perspectives and are an equal opportunity employer. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

Important Security Notice: Our recruitment team will only contact candidates through official channels using @arbinteractive.com email addresses and via our recruiting platform Ashby. If you find a position on a third party careers page (LinkedIn Indeed etc.) the job posting will redirect you to our careers page (https://jobs.ashbyhq.com/arb-interactive) to begin your application. We will never request payment banking information or personal identification details during the application process.

If you're ever uncertain about the legitimacy of communication claiming to be from our company please forward it to [email protected] for verification before responding or clicking any links.

What We Do

ARB Interactive is the team behind Modo Casino one of the top Social+ gaming platforms in the U.S. Founded in 2022 we build technology-driven gaming and sweepstakes experiences that reach millions of users and we're just getting started.We move fast think big and genuinely love what we do. Our culture is collaborative curious and built on the belief that great ideas come from people who feel empowered to take risks and have fun. From new rewards to fresh game mechanics every challenge is a chance to create something better.

Why Work With Us

We put people at the center of everything we build. Our culture is collaborative curious and genuinely fun. We move fast think big and believe the best ideas come from people who feel trusted to take risks. Every challenge is a chance to create something better and have a great time doing it.