Virtual Assistant Admin Social Media & Brand Support for Luxury Jewelry Retail

We are seeking a highly organized, detail-oriented, and professional Virtual

Assistant to support daily operations, client communication, and executive scheduling.

This role is ideal for someone who thrives in a fast-paced luxury environment and

understands the importance of discretion, organization, and refined communication.

Role Overview

The Virtual Assistant will provide administrative and client-facing support to the Head

Designer and leadership team, ensuring seamless communication, appointment

coordination, and timely follow-ups.

Key Responsibilities

Client Communication

● Monitor and respond to all incoming emails in a timely and professional manner

● Draft and send client quotes for custom designs and special orders

● Follow up with customers regarding custom pieces, approvals, and timelines

● Provide updates to clients on jewelry repairs and order status

● Maintain a polished, luxury brand tone in all correspondence

Calendar & Appointment Coordination

● Manage and coordinate the Head Designer’s calendar

● Schedule custom consultations (in-store and virtual)

● Confirm appointments and send reminders to clients

● Ensure all consultation notes and files are properly organized

Quoting & Administrative Support

● Assist in preparing and organizing custom design quotes

● Track outstanding quotes and follow up appropriately

● Maintain client records and documentation

● Support workflow organization between sales and production

Social Media & Brand Support

● Assist with social media scheduling and posting

● Help draft captions and content ideas

● Respond to direct messages and inquiries professionally

● Support basic content organization and campaign planning

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Ideal Candidate

• Exceptional written communication skills
• Highly organized with strong attention to detail
• Comfortable managing executive calendars
• Experience in luxury retail, jewelry, or hospitality preferred
• Professional, discreet, and trustworthy

• Tech-savvy (Google Workspace, Shopify, social media platforms)
• Able to work independently and meet deadlines

What We Offer

• Flexible remote work environment
• Opportunity to work within a growing luxury brand
• Creative involvement in custom design processes

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Part-time: 20 hours per week to start

Potential to increase to full-time over time

Time Zone: Atlantic Standard Time (AST), Mon–Fri, 10 AM–5 PM

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Why Join Assist World?

100% REMOTE

$50 birthday bonus

$200 testimonial bonus

$500 entry monthly raffle

NO TRACKER. NO PROBLEM

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