VP, Client Service Leader

As our VP, Client Service Leader you will…

Be Accountable and Responsible

• Serve as strategic advisor to lead and partner with retail, consumer, e-commerce clients, creating & implementing strategic and tactical plans to help clients drive business performance & achieve their objectives while inspiring a highly-collaborative multi-disciplinary agency talent experience.
• Build a highly-trusted, inspired & motivating environment that makes great work possible and delights clients.
• Lead quarterly and annual brand planning and oversee the development of strategic initiatives and roadmaps
• Engage in regular ideation and creative problem-solving with channel leads
• Effectively deliver presentations and proactively guides clients along a progress roadmap.
• Be responsible for the overall health and relationship of all clients in their portfolio
• Identify opportunities and organically grow the business
• Partner effectively with account directors, channel leads, strategic planning, creative, and other team members
• Understand the client business holistically, beyond advertising, and where they are on the digital maturity scale, to provide strategic considerations/solutions as required
• Attract, develop, and retain talent building a track record of developing leaders
• Manage a select number of client service team members, across multiple office locations

These are the qualifications we’re looking for

• Bachelor’s Degree and at least 12+ years of advertising agency experience with at least 7+ years in a leadership role
• Expertise in retail marketing and e-commerce with experience across multiple channels including paid media, affiliate marketing, email, SEO, analytics, audience strategies, and brand strategies
• Proven track record of delivering business results and organic growth
• Demonstrated ability to manage multiple pieces of business and projects simultaneously
• Ability to establish strong relationships with clients, including C level, delivering strategically-sound recommendations and thought leadership in support of their business
• Natural problem solver who thrives in an entrepreneurial environment

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